I have the same issue. I lost my level 1412 progress when I was trying to move progress to new device by connecting to facebook. The old phone said all progress synced, but then when I connected to Facebook on the new device, it started syncing level 1 with my account! So now I've lost all progress! Please help.
@CezdiamondI have the same issue. I lost my level 1412 progress when I was trying to move progress to new device by connecting to facebook. The old phone said all progress synced, but then when I connected to Facebook on the new device, it started syncing level 1 with my account! So now I've lost all progress! Please help. Thanks
help... have the same problem.. lost my level.. pls thanku
Hello there, I seem to have the same problem as everyone here. I don't know how to recover my 840++ level when I try to sync everything together through Facebook on my new device. I'm sorry but is there any way to recover it, please?
Please can someone help with the no account error not sure why it is not working.
Same problem here. Help, please. I got a new phone and was sent back to level 1. I was at level 1266 and had 59 gold bars and hundreds of boosters.
I am playing the game on windows without any login or facebook link. Today I've seen a message to enter email and password and in such case, the game would not "forget" my progress. When I did so, it put me on a level 1 (it actually DID FORGET my progress). If I sign out and try again, again I am on level 1. Any solution?
Log out of Facebook on your device. When you go into Candy Crush use the same email account that you use to log into Facebook. Type in your password. It will take you to a log in with Facebook screen. Log in and it takes you to candy crush at your present level. At least it did for me.
I am not logged in with facebook at all, never was.
Hi Cristina and Chandra- I will send you both messages :-)
@Cezdiamon could you help me too please? I wasn't connected to Facebook or signed up by email!
I was on level 1688 and tried to log onto Facebook to save my levels (as I was resetting my phone and iTunes was not allowing me to backup) but it reset my levels back to about level 400. I didn’t have a kingdom account so I can not get my levels back as discussed above.
Is there a way I can get my levels back now that I have a kingdom account?
I changed my iPhone but the iCloud backup hasn’t restored my level
I have gone from 3100 back to 1
Can you help please
This just happened to me. I had a previous FB account that I deleted because it got hacked and re-activated an old FB account that I’m now using. I don’t believe I ever logged in with an email. I went back to level 33 and I was passed level 1800. Please help
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