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NEW FORMAT OF CANDY CRUSH SAGA

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Answers

  • Melky_DS
    Melky_DS Posts: 6

    Level 1

    Is this change applyed to every FB player? Or just us?

    My FB changed several months ago, and I send message to customer care and they changed it back. That seemed to be an internal issue rather than a real change.

    how can change again?
  • Melky_DS
    Melky_DS Posts: 6

    Level 1

    the mobile version takes 4 minutes to load on my PC, and the slowdown is unbearable. Unless this is fixed, I will stop playing this game.

    I'd be happy if it only took mine 9 minutes... 45 minutes to game runs...FVCK...
  • Melky_DS
    Melky_DS Posts: 6

    Level 1

    Hi @All,

    Thanks a lot for posting and commenting here on King Care.

    Please find our post about this update here https://care.king.com/en/candy-crush-saga/candy-crush-saga-facebook-update

    Remember to check our blog https://care.king.com/en/blog/article/is-your-browser-ready-for-html5 and see if you and your browser are ready for this change; you will also find our recommended browsers there.

    Kindest regards & have a great day,

    Tony - King Care Team

    NOT WORKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
  • Periwinkle
    Periwinkle Posts: 31

    Level 3

    Most of us do not like change, especially when it's a favorite thing (game) that is being changed.

    Candy Crush Saga had to be changed - our browsers will soon not support Flash any more.

    I'm sure the King developers have done the best they can and that a lot of testing and research has gone into the new format.

    Instead of all the complaining and demanding that it be 'put back how it was' why don't we try to work with King and actually make this version how we'd like it?

    Read up on the change at the following link,  and see if your browser is up to date (and your cache cleared), so that the game will actually run properly on your device https://care.king.com/en/candy-crush-saga/candy-crush-saga-facebook-update

    Then play for a day or two and come back with some decent feedback on what and why you do not like any features in the game.

    Give the new format a chance, (you might find you actually like it) 

    They are never going to 'change it back' but may be if we have some positive suggestions and proper feedback, then King will listen.

    The newer version DOES NOT use fewer resources!! Total nonsense! It uses between 1-2 megabytes of memory to load, then starts at 500K and goes up from there. This is 2-3 times the memory it used before.And who are you to tell us that it's "never going to be changed back"? A secret King employee? Also, we don't need your judgement on what is proper or improper! The "new" old version stinks!!! You don't get to tell people how to think or express their opinions.
  • Suzy_Fuller
    Suzy_Fuller Posts: 15

    Level 2

    Most of us do not like change, especially when it's a favorite thing (game) that is being changed.

    Candy Crush Saga had to be changed - our browsers will soon not support Flash any more.

    I'm sure the King developers have done the best they can and that a lot of testing and research has gone into the new format.

    Instead of all the complaining and demanding that it be 'put back how it was' why don't we try to work with King and actually make this version how we'd like it?

    Read up on the change at the following link,  and see if your browser is up to date (and your cache cleared), so that the game will actually run properly on your device https://care.king.com/en/candy-crush-saga/candy-crush-saga-facebook-update

    Then play for a day or two and come back with some decent feedback on what and why you do not like any features in the game.

    Give the new format a chance, (you might find you actually like it) 

    They are never going to 'change it back' but may be if we have some positive suggestions and proper feedback, then King will listen.

    Sure, it had to be moved to a new platform, but they didn't have to make it terrible. Not knowing what level you're in? Bumping you back up to the 2600s when you're trying to play in the 100s? Completely changing what specials can be brought in? About 2 dozen more changes I could list? King has specialized in making sure there is an uneven playing field since the inception of this game. This is the worst iteration of that.
  • Suzy_Fuller
    Suzy_Fuller Posts: 15

    Level 2

    Hi @All,

    Thanks a lot for posting and commenting here on King Care.

    Please find our post about this update here https://care.king.com/en/candy-crush-saga/candy-crush-saga-facebook-update

    Remember to check our blog https://care.king.com/en/blog/article/is-your-browser-ready-for-html5 and see if you and your browser are ready for this change; you will also find our recommended browsers there.

    Kindest regards & have a great day,

    Tony - King Care Team

    I don't know why you folks continue to lie to us. The link you posted says that the game has not changed. It has. Drastically. The changes are awful. The lies are worse.
  • melhence
    melhence Posts: 101

    New set up on PC is not so nice...when I play the lower levels it keeps coming back to the latest level and then I have to scroll all the way down again...also the candies collected on a level got doubled when you cleared the level not liking that feature being removed :(

    yes....candy drops was what I was talking about
  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi @All,

    Thanks a lot for posting and commenting here on King Care.

    Please find our post about this update here https://care.king.com/en/candy-crush-saga/candy-crush-saga-facebook-update

    Remember to check our blog https://care.king.com/en/blog/article/is-your-browser-ready-for-html5 and see if you and your browser are ready for this change; you will also find our recommended browsers there.

    Kindest regards & have a great day,

    Tony - King Care Team

    Thank you for your feedback. Please try all the troubleshooting steps (provided in our post and blog) on your PC.
  • Tony_Mc
    Tony_Mc Posts: 4,138

    I don't know why they do this crap.  They attempted to change the game design a few months ago too.  Besides looking awful the new version lags like crazy.  Leave it alone King - no one likes these new versions.  Just leave the design alone and don't change anything - just make more levels and move on.  Why do you feel it necessary to screw around with a good thing - makes no sense!

    Thank you for your feedback. Please try not to use Caps Lock on our site.
  • Tony_Mc
    Tony_Mc Posts: 4,138

    Lynette L - I like many others are not happy about the new format; but I am sure we will get used to it.  What I don't like and hope will change, is that now I am not able to ask only my Candy Crush friends for lives. It is very annoying to those not on Candy Crush and annoying to me to have to go through and check only those that are on CC.  I am sure the technicians can come up with a way to only ask Candy Crush friends for help like we were able to do on the desktop version.

    Thanks for the great feedback!

Hey! Would you like to give us your opinion?