Not getting sugar drop prizes. The machine shows up and shows I won a prize but nothing drops

grow43080

Any luck? Getting frustrated now on day four. Will rewards be back paid?

_Elsa_

Hi @Toodie, thank you for your very quick response.  I am going to tag @Cezdiamond who is the Community Manager.  She will pass along your information to the studio.

_Elsa_

Hi @grow43080, could you please respond to these questions?  The studio needs more information so please respond to these questions.

Which device are you playing on?

Are you re-playing old levels to fill up the sugar track jar or new levels?

Does the issue first happen when you lose a level / win a level?

Does it fix itself after some time, if so, when? (e.g. after you reach the maximum number of candies that can be collected or after a couple of hours?)

Cezdiamond

Hello everyone! 
We have a workaround in the meantime that solves the problem :-) 

Instead of clicking on "next" please click on the "X" instead 



This should work for the time being, whilst our studio works on finding a permanent solution. 

Thanks! 

Cezdiamond

Hello everyone! 
We have a workaround in the meantime that solves the problem :-) 

Instead of clicking on "next" please click on the "X" instead 



This should work for the time being, whilst our studio works on finding a permanent solution. 

Thanks

CEG-2

I just received ONE gold bar, ONE fish, and three lollipops.  UNACCEPTABLE for 264 candy drops!!!!

grow43080

I’m playing on a iPhone! Replaying old levels. It shows that I’m earning the points but no rewards are ever given. Thanks! 

_Elsa_

Thanks @grow43080, I will tag @Cezdiamond to come back here to read your message.  By any chance, when you finish the level are you clicking "next" or the "x" ?

grow43080

Thank you! And no I’m not. 

Tinne

I have the same problem as the sugar friends above. Than the waiting time for 8 hours begins. After that time my coins are reduced (see candy 3)