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Not getting sugar drop prizes. The machine shows up and shows I won a prize but nothing drops
Answers
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Thank you for your answer. I play on iphone8 64gb, so I have more than 2gb free. Also, cookies or cashe are not relevant, because this isn't a computer ...
I have now more then 2800 sugar drops ....
So, I understand that I must have patience, and wait until they fix the glitch.2 -
3 times now I won the weekly race and I am supposed to get several rewards (I think 6 or 7 things). The reward appears and I select claim. After I select claim I am given the option to share or exit. I exit, but the rewards never appear! This is so frustrating because I could be using these rewards to pass levels!
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Hello @Elsa. That is correct. I believe this is happening even when I "x" instead of choosing "next." Also, I have since seen that boosters aren't saved to Facebook, and I'm guessing I probably didn't lose any gold bars.
Anyway, I'll try to confirm regarding the "x" vs. "next."1 -
Hey @Elsa. I did see this again after choosing "x", but it also worked normally several times. I did video it the last time it happened. I got my rewards, left the reward screen, saw an ad, and then the machine showed up again. The candies fall into the machine, the lid closes, they turn into pink liquid (or vapor?), and then the animation starts again immediately.0
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Hi @robg37, thanks for the update. I am going to tag @Cezdiamond to check out your new message. She won't see this until Monday. It's definitely weird!
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Hello. When the game goes to sugar machine , it doesn' t work and the application stucks, and I must close the game and open it again in order to continue playing. Only when I reach, over the 180 sugar drops , only then, the machine works and gives my gifts. Please help.
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Good afternoon
The issue regarding collecting sugar drops remains unresolved in as much as I am not receiving them at various stages throughout the game. However I am receiving what I imagine are all my rewards around 186/160 which is significantly better than last week.
I hope this helps
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Does anyone know when the bug related to sugar drops will be fixed? I have currently 3500/60 sugar drops and it just keeps accumulating!0 -
HI @roula, there is a glitch on the Sugar Drop Challenge and the studio is aware of this. You might want to keep following this link here because the Community Manager will probably post there with updates.
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I am at level 766 and the sugar drop jar drops my gift and I never receive it. I keep racking up points but no gift.0
