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King.com issue: Why can't I send or receive lives/help on Candy Crush Saga?



  • CinagCinag Posts: 2 New Bee
    angiehere said:
    As of today, May 29, 2019, I cannot send lives or receive lives or receive help unlocking the next episode.  I play through King on a Windows 10 PC using Chrome as my browser.  I noticed yesterday that the login process changed a little bit when it gets to the part that says No Flash Player Detected; that screen is different than it was just a day or two ago.  As per usual, I click the Flash icon to get the Allow dialogue box, then click Allow and the game loads.  Then I get the Send Lives screen, click to send, but nothing happens and the screen remains until I click the X to close it.  I'm waiting to unlock the next episode, as I finished the previous one yesterday and normally, when I open my game the next morning, I have help from three friends to unlock and proceed and have lives from friends; today I have nothing.  
    When clicking to ask for lives/help, I used to get a box with all friends listed and the option to Select All, then send.  Now when I click Ask Friends, I no longer get that screen, which probably explains how I have no extra lives or unlock help today.  
    I've already stopped playing a couple of games because evidently, if you're not playing through Facebook, you get no daily rewards and no quests through which you can win boosters and such.  I'm NOT going to get a Facebook account because I'm not 12 and not dumb as a bag of antlers.  If the games on King can't include the same advantages for non-Facebook players, I'm pretty sure I can find another way to spend money.  If this recent update has permanently ruined even this game for me, as previous updates have ruined other games, then I guess I'm not able to play on King anymore.  More time for Netflix, I suppose.  
    If there is a fix for the damage done by the most recent update, that would be wonderful.  I always clear my cache at the end of each session, so that's not the problem.  I play on a custom built, monster gaming desktop, so memory and/or speed is not an issue, either.  This problem originates with the game, not my machine.  
    I can't be the only one having this issue, so any help would be most welcome.
    I have exact the same problem, and it started the same day. I´m not going to start a Facebook account for this, I still want to ply from king,com. Please let me know when you have fixed this bug!!!
  • moustachemoustache Posts: 23 Level 2
    Sluit me aan bij Angie en jmorgison, ook ik zal de stap naar Facebook niet zetten . Ben vertrouwd met King .com , hopelijk komen ze met een oplossing over de brug en kunnen we terug met gelijke kansen aan de slag .

  • Deejay100sixDeejay100six Posts: 23 Level 2
    edited June 2019
    Just like to add, regarding the "Help your friends by sending extra moves" box, it sometimes doesn't respond to the send button.

    Are there any support people looking at these threads????
  • moustachemoustache Posts: 23 Level 2
    Kan geen extra zetten sturen , verzendknop blijft werkeloos . De vinkjes voor levens kan ik wel groen kleuren . Bij meldingen staan er wel toegezonden levens maar die komen niet door . 
  • angiehereangiehere Posts: 25 Level 2
    I'm hoping for a better response than I've received so far; only got the "try these steps" form email that indicates nobody actually read my original message. 
    I'm playing on a Windows 10 desktop, using Chrome and do NOT use/have Facebook, but rather play by way of the King.com site.  I'm using a custom built desktop with massive resources and know my way around a computer well enough to know that my difficulties do NOT originate with my machine, my browser or my ability to operate either of those. 
    For over a week now, I have not been able to send or receive lives or receive help from friends to unlock the next episode.  When the "Ask Friends" window comes up, the "All Friends" tab is blank, the "Candy Friends" tab has player listed, all checked and when I click to send, the window disappears, but nothing happens.  Previous to the most recent update, when I asked friends for help, I got a completely different window with all friends listed and the option to select all.  I always selected that option, clicked send, and the next day I would have lives from friends and the required help to unlock the next episode. 
    Telling me to use Chrome when I already indicated that I do use it is not very helpful.  Telling me to clear my cache when I stated that the cache is automatically cleared when the browser closes is also not helpful.  What would be helpful is to fix the damage done by that last update. I specifically asked if, if the event I elected to download the Microsoft Store app for CC, would I lose my progress and have to start over at level 1 (unwilling to do that unless I get to keep my boosters and have access to the owl quest part of the game) and that question was not answered, so I've not downloaded the app. Giving me gold bars as compensation was very nice, but doesn't fix the problem. 
    I've not been playing forever, but have passed 515 levels and am sitting, waiting aimlessly to open the next episode.  It's been going on long enough that I just open the game, see that I still have no help, still stuck waiting to play the next episode and no extra lives from friends, then move on to the next thing without playing at all. 
    That last update affected another couple of my games as well, so I'm reaching the "fed up" level of frustration.  It's bad enough that desktop-users don't get daily rewards in Soda Crush Saga or Bubble Witch 2 Saga, cannot play quests in Candy Crush Saga,.Alpha Betty or Farm Heroes Super Saga; now the update has fixed it so that the only parts of the game that made it even marginally worth playing have gone belly-up as well.
    As a result, I'm no longer spending money on these games and spending a LOT more time on Netflix and Hulu; at least those work as advertised/expected.  
  • KhaosKhaos Posts: 523 Level 5
    @angiehere, when you say the owl quest, do you mean the night time section where you you have a new path and have to keep the owl balanced between 2 colors? That section of the game is not available anymore. If you update, you will definitely lose that. 

    I will tag @Elsa for help here.

  • ElsaElsa Posts: 28,634 Superstar
    Thanks for tagging me @Khaos.

    @angiehere, you have a lot of issues so let's address them individually.  Regarding the lives on king.com, there is an issue and it has been elevated to the studio.  The community moderator asked us to forward any messages posted here from players who are having this problem on king.com so I just gave her this message link.

    Regarding you playing the game on Windows 10, that is the ONLY way that I play the game!  Just download the game app from the Microsoft store.  I am not sure if your boosters or lives would transfer to the game app but I know that the gold bars would.  Now regarding your question about losing your progress if you go to Windows 10, you shouldn't lose it at all because all that you have to do is open the game app and then log in with your king.com email address and password.  Your progress should be there.  If, by some freaky chance it's not, don't worry because I can give you further information on how to get your progress back.

    I wonder if you change where you play the game, that you don't have the lives problems or trying to collect the tickets for the next episode.  Please try to load it and let's see what happens.  Also have you been getting all the events through king.com?  I know what Windows 10 you will get all that is available for you.

    Regarding the "owl quest" are you referring to the old "Dreamworld".  Odus would balance on a scale and you had to be very careful what colors you used because you could tip him off the scale which I did constantly!  They got rid of that a long time ago.  If it's not this event then please describe it more.

    Also you should be playing CC Soda Saga also on Windows 10 because then you could play Mr. Toffee's Fair, although some have the quests.  It's either one or the other.

    Please let me know if i answered everything and if not, please let me know what else I need to address.

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  • nicci113nicci113 Posts: 2 New Bee
     I'm at level 4489 and for the last couple days my email icon is blank and I cannot send or receive lives.  I cannot find any type of toggle switch that allows these emails to be sent or lives to be at it again. Can you and help?
  • VegasBabyVegasBaby Posts: 8 New Bee
    I have the same problems as: Angiehere.
    Windows 10 UI
    Use king.com site to play
    No Facebook 
    ALL friends GONE. 
    Not on player board.
    Not in 'Ask Friends for Lives'.
    Just GONE. 
    All I did was log out using correct procedure and then immediately  log back in.  POOF!
    Previously I had been logged in (a year? ) and just used the icon on WIN 10 task bar to open to play. 
    I didn't change anything on my PC.
    It was literally off/on.  Gone.

  • ElsaElsa Posts: 28,634 Superstar
    Hi guys, there is a problem with anyone playing the game on king.com.  The lives is not working correctly and it has already been elevated to the studio.  We are waiting for a fix.

    You can find out more about our Superstars here

    ❤️ ❤️ ❤️ ❤️
    "Mother of Superstars. Relentless and passionate like no one else."
    A must read for all community members: What is this Community about - let's get started!
    Love trivia?  You will want to read this:  Welcome to the Candy Kingdom Chronicles!
    Check out the NEW stories that I just wrote!
    Approximately 15% of the world’s population have a disability
    ❤️ ❤️ ❤️ ❤️

  • jmorgisonjmorgison Posts: 22 Level 2
    I am still not able to send or receive lives playing on King.com.  Would sure like for King.com to fix this problem before they lose all their players.  I don't plan to purchase bars to continue playing.  What can we do to get this fixed?  Any ideas?
  • moustachemoustache Posts: 23 Level 2
    jmorgison , zit in hetzelfde schuitje . Voel me ook benadeelt en er komt inderdaad geen schot in de zaak .Welk alternatief je ook gebruikt Facebook of King .com de lat moet voor beiden toch even hoog liggen ?
  • JeevesJeeves Posts: 16 Level 2
    Same exact complaint here; same time frame and cannot progress w/o "tickets from friends, etc." to unlock the next episode. I play on Windows 7 with no plans to upgrade to 10 in the near future.  I too have no Facebook interaction and was quite frustrated with King responding it having to do with a Facebook issue since I repeatedly said I don't take to Facebook. I too hope King corrects this problem shortly and things are back to the way they were, otherwise, as others have suggested, have to find another way to occupy free time! I would miss CC though!
  • Sukanta_BiswasSukanta_Biswas Posts: 16,982 Superstar
    hello @Jeeves
    We're sorry to have this problem. Not only you, many are suffering from this problem. We have already told the king team about the problem and they will solve it.
    We do not have any new information about this at the moment. So you'll have to wait until the next update comes.
    Hope you understand my statement. Keep a little patience.

    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.
    Game Expert - Candy Crush Saga, Candy Crush Friends Saga.

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