Life requests stay in mailbox/ Lives do not get sent or received

This is now fixed and an update for this is being rolled out!

Please make sure to update the app to the version 1.71 that has been released on all devices.

Check here if you need help with updating the app.

If you play on Facebook or via the Windows app on a computer the game updates automatically. However, if you keep experiencing this issue on these platforms, then clear the cache and cookies on your browser if you play on Facebook. On Windows 10, please make sure the automatic updates for apps are enabled.

Hi guys!

The mailbox seems to have some chewing gum these days as you noticed. The Lives do not get sent, nor the messages will get cleared from the mailbox.

Some of you are able to send out Lives and requests, but they are not going through the system.

This is being looked into and a fix for this will come in a forthcoming update of the game.

I will post any updates on this and when this is fixed as soon as I hear anything from the Candy factory.

Thanks for your patience!

All comments

phillynicky

Losing lives and not receiving lives. Have lost approximately 100 lives to me. Thank you.

https://community.king.com/en/candy-crush-saga/discussion/comment/580792#Comment_580792

In fact, there were a lot of issues related to Lives in the past week and now the problem is fairly normal. However you tell me your device and App version, I will ask you to do some troubleshooting checks.😊

Hello again @phillynicky Hearty Welcome to our friendly King Community 😀

I am very sorry to say that I am not very clear on your question!!

1) When you said "you are not receiving your friend's help, were you referring to the "Lives"?

2) And what do you mean by "lost at least 100"? Did you loose 100 Lives that were received from your friends OR you have lost your boosters?

Please write your reply in the empty box given below.

Talk to you soon! Have a great rest of the day/evening!

Hello @phillynicky Hearty Welcome to our friendly King Community 😀

Looks like you have already posted this question few minutes ago at this link https://community.king.com/en/candy-crush-saga/discussion/278034/how-come-im-not-receiving-my-help-from-friends-missed-about-100#latest

Please refrain from posting questions multiple times, as it will create confusion for you to follow up and for us to keep track! After posting a question, please give some time to receive answers.

** This thread will be closed now as it is "Duplicate Post"! Hence, please click on above link to check for the answers for your question.

Thank you for understanding! Have a great rest of the day/evening!

phillynicky

How come I'm not receiving my friend help. Lost aleast 100.

Anca0704

So, i will just have to wait for the problem to pass until it all comes back to normal? I've been having these problem for at least 5 days and it's becoming quite annoying . When will it stop??😕

Btw... I am sure that these were the same requests, in the same order! I was very carreful about these situation.

Thank you for your answer? 🙂

[Deleted User]

See @Anca0704?! I knew @Sukanta_Biswas would come to our aid! 🤩

BTW: now that we have the answer, please make sure you mark Sukanta's as accepted. Thanks! 😊

Thanks Sukanta!!!

phillynicky

How come I'm not receiving my friend help. Lost aleast 100.

Hi @Anca0704 We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊

Lives are available through the exchange.The request that you are thinking of old is not old at all, meaning that your specific friend repeatedly requested to you for lives. There was a problem with live exchange for a few days so there was a lot of live request pending. This is not a problem, after exchanging lives a few times, everything will become normal.😃

Aw, Thank you @frenioz00 😍 for tagging me.

[Deleted User]

Hi Anca0704! Welcome to the Community!

I've been having the same problem for the past few days and was about to post the same question.

Let's see if my friend and extreme game connoisseur @Sukanta_Biswas can help us. And just in case, let's reach out to @Pounawea as well.

Hope this helps... (and if it does, please make sure you mark my answer or the answer that helps you as accepted. Thanks!) 😊

Have a great day!

Anca0704

My friends srns me.messagesnand ask me to send lives. After I accept all the requests and exit the game, I go back in the game.and the old requests are still there, like I never sent them lives. How do I het rid of that??? Thank you!

Screenshot_20200203-150039_Candy Crush Saga.jpg

popcornbuddy said:

Good Morning and thank you! I am playing Candy Crush level 3206. Lately I have received several requests from friends for me to send lives to them. I check the boxes, accept and next thing I know the same requests are there and have not gone through. This has been going on for more than a week. Don't know what has happened. Thanks for any help;

Hello again @popcornbuddy, Thank you for replying back

I have not heard anything about not receiving Lives in Candy Crush game! And I have not experienced it too!!

Let me check and get back to you! But, I request you to be patient till I could find some info on the issue!

Thank you very much for understanding and your patience! Have a wonderful rest of the weekend

Hello @kcdrla, Hearty Welcome to our friendly King Community

I am sorry to hear about the issue in your game! I also sorry to say that you will have to post your comment / question again in the Bubble Witch 3 game Support section to receive help from the players / experts in that game.

Here is the link for BW 3 Support category https://community.king.com/en/bubble-witch-saga/post/question/bubble-witch-saga-3 Click on that link and you will be able to post a new question

Hope to see you around! Have a wonderful rest of the day/evening!

kcdrla

II can't get lives in Bubble Witch 2 and 3

popcornbuddy

Good Morning and thank you! I am playing Candy Crush level 3206. Lately I have received several requests from friends for me to send lives to them. I check the boxes, accept and next thing I know the same requests are there and have not gone through. This has been going on for more than a week. Don't know what has happened. Thanks for any help;

Hello @popcornbuddy, Hearty Welcome to our friendly King Community

I am very sorry to hear about the issue in your game that you are not able to send lives to your friends!!

Can you please tell me what game you are having this issue? Also, can you explain more about what is happening when you are trying to send lives?

** Please tap on "Type your Comment" box located below to reply back.

Talk to you soon! Have a great weekend ahead

popcornbuddy

For the past week, I cannot send lives to friends who have asked me for lives. What has happened?

SandiK

I found out how to do it. All my Facebook friends were at Lowell lower levels than I. If I scroll down to like level one then I can send all my friends lives.

daisyg

life need helf

Spinnifix

@SandiK

Hello and welcome to this community

☺

Question: Where do you play on King.com or Facebook and on which device. Because you can add friends via PC, whether Facebook or KC. Groups of players are randomly sent to you in the game. You can add friends and offer yourself as a friend. You then have to go to accept an inquiry. If you have friends, you can enter the friend's email address and, if he agrees, you are friends and can send life back and forth. It doesn't work on a mobile device. I hope this helps you further!!

☺

Good luck

Accepted answers

Hi guys!

The mailbox seems to have some chewing gum these days as you noticed. The Lives do not get sent, nor the messages will get cleared from the mailbox.

Some of you are able to send out Lives and requests, but they are not going through the system.

This is being looked into and a fix for this will come in a forthcoming update of the game.

I will post any updates on this and when this is fixed as soon as I hear anything from the Candy factory.

Thanks for your patience!

This is now fixed and an update for this is being rolled out!

Please make sure to update the app to the version 1.71 that has been released on all devices.

Check here if you need help with updating the app.

All comments

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Rose_Weber

Thanks for trying, @kiara_wael, but this has nothing to do with the question I asked about why all the lives I had saved up in my mailbox suddenly disappeared.

prakashaadit

In my game my friend s asking life for their game.if I accept the request .it's not move from mail box.please check the issue

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Here is a link to help you learn your way around the community. Let's learn more about the King community!

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To check out the game community for your King game(s) check out the "Newbies, this message is for you" here. Click on your game(s) and learn more about your game community.

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Here is a link to help you learn your way around the community. Let's learn more about the King community!

Make sure to check out the Contest Area for a chance to win gold bars! You can check if your game is running any current contests, as well as the community contests (General).

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Please check out the “Idea” area for some of our candy crush games here. Vote! Vote! Vote!

OmaD61

The messages ( life request and lives) in my game on my iPhone keep returning even after use

you seem to have fixed it in my game on PC desk top! Are the working on fixing ti ISO one?

Annette_Praska

My lives are not fixed yet and it has been weeks on my iPad and iPhone. They both have been updated. My friend has been having the same problem. The ask requests don’t go away after I send them to friends. When is this going to be resolved? I have written to you before and you keep saying you are working on it.

Hi @prakashaadit

Hi @L2thaJ This kind of problem was in the game for a few days. However, the latest update fixed the issue.

You can check for updates to your game app HERE. (Android)

After checking for updates, Log out game = Restart device = Open game & Log in.

Please let me know.

Perico50

several friends had been asking for lives, I sent many times and still there (25 requests actually)

https://community.king.com/en/candy-crush-saga/discussion/comment/619437#Comment_619437

Hi @Perico50 please check app update.

Perico50

hello and thank you Sukanta, no updates for almost two weeks, by the way, I’m using an apple Ipod