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I am getting multiple requests for lives (4 at a time) from the same person. They automatically reload as soon as I accept. It doesn't allow me to bypass or not accept.
This is now fixed and an update for this is being rolled out!
Please make sure to update the app to the version 1.71 that has been released on all devices.
Check here if you need help with updating the app.
If you play on Facebook or via the Windows app on a computer the game updates automatically. However, if you keep experiencing this issue on these platforms, then clear the cache and cookies on your browser if you play on Facebook. On Windows 10, please make sure the automatic updates for apps are enabled.
Hi guys!
The mailbox seems to have some chewing gum these days as you noticed. The Lives do not get sent, nor the messages will get cleared from the mailbox.
Some of you are able to send out Lives and requests, but they are not going through the system.
This is being looked into and a fix for this will come in a forthcoming update of the game.
I will post any updates on this and when this is fixed as soon as I hear anything from the Candy factory.
Thanks for your patience!
Hoe did you applied the fix?
I know. I even applied "the fix." Fixed nothing.
What I don't understand is why, after I accept all if my friends requests, when I connect again, even if it's after only 1 minute, the old request are still there. Why they don't disappear?
Thank you.
I have been getting lots of requests for lives from the same people (25-30 which is very unusual). I request lives from them but get nothing in return. This has been going on for about 1 week.
I did the trouleshooting also, and not back to normal. That's why the confusion. Thanks for your help, though. I'll just deal with it.
Hi @Stradergirl ! š
I'm sorry you are still experiencing the problem and even more sorry that you are feeling confused. Confused indeed you must be I bet, since you have actually gotten more than many plain answers, as follows:
1) On page 1 of this thread I gave you the following answer yesterday: "we might just have to wait a little longer for the issue to be solved for all players.Ā There were many changes in the Community yesterday and you have to keep in mind that the Game also keeps changing and being upgraded every day" and added "... the issue has been solved for many users, whilst others -like you- will still encounter it (you might have gotten so many life requests during the days of "the glitch" that they are only now showing up, they are not actually new)." I also, did in fact, asked you to get back to me today if you kept having the same problem so we could "... see if someone from the Team can check your specific account" (in my humble opinion that sounds like someone who is trying to be helpful) and gave you the reason as to why I thought it was best not to do that yesterday. I also recommended that you kept "accepting life requests and try not to send requests yourself since that usually makes the other user send you a request back".
2) Earlier today (see the first comment on this page) Superstar @Sukanta_Biswas gave @Anca0704 even more information on this matter and as to why it keeps happening. Did you happen to read his comment?
Don't get me wrong, I understand your frustration and, trust me, we've all been there sometime. However, I don't quite understand the tone of both your frustration and confusion, specially when people have been actively trying to help you. I guess I might have to post a Question myself to see if somebody can explain it to me with a plain answer... āļøāļøāļø
š¹š¹š¹š¹
Cc: you might want to try that too @Anca0704 . I'd really like this to work for you since you originally -and so politely- posted the question and, by doing so, you not only alerted the Team of what was happening but also -and most importantly- helped other Members (including me) too. š¤ And, still, do please keep us posted on what happens. We enjoy helping out!
If I reinstall the game will I lose progress?
I'm having the same problem....pc with windows, chrome browser
I have same problem. I check and accept all message lives request and they do not go through. they are all still there nezt time I play. What has happened? I use Windows on PC and Chrome browser
I would ask you to do an initial troubleshooting check, if you are playing the game via Facebook.
Check App Update > Log Out Game > Restart Device > Open Game & Log In.
Check your game again if there is a similar problem let me know againš
They're not receiving the lives I'm sending. They haven't been able to send requests to me in about a week.
Hi @Stradergirl I was probably mistaken in understanding your question.šWould you like to stop getting live related notifications?
Hi @Stradergirl As our games are played by millions of people around all around the world, this means sometimes there can be a delay in messages being delivered, due to sheer volume.
This is something we're constantly working to improve, however it does also rely on some factors which are outside our control, such as linked social media networks and internet providers.Ā
If you're experiencing intermittent issues, we would recommend re-sending the request and if possible, check with your friend that they're receiving and responding to them.
I am thoroughly confused. How in God's name do I get rid of the life requests from my friends that appear EVERY. SINGLE. DAY. and have been there for several days? I have not gotten a plain answer from anyone....other than it will clear itself up and let us know if it's still there tomorrow....which they are still here. Any previous posts in this thread that were deemed "most helpful" have not really been helpful to me.
Hi @Anca0704 Lives are always synced to the server, but they are stored in the device memory. So when you connect the server and play the game, the number of live may be more or less. If you do not connect the game to the server, the same number will remain.
Don't forget that you can always request plenty more lives at any time from your friendsš
Same here! :( If yesterday I had at least 25 requests, today I had 3 more and the first 25 were in the same order.
Are you playing on mobile device, Facebook or via the Windows app?
Have you tried reinstalling the game or any other trouble shooting?
my message inbox is not working properly. It's always the same messages that appear.
Please fix the problem
Riggy, this is frustrating. I wish that this could be fixed.
@frenioz00 Still having the same issue as yesterday. I seriously doubt the "so many requests" issue because I never get more than three requests in one day.
How do I get the lives to go into , my account? When I accept them they get a check mark but never go into my account. What can I do ? Or what can you do to fix this problem?
Iām playing on my iPhone.. Iām not sure what you mean about game history. I know this is happening to my friends as well.
Hello @babzie and welcome to the King Community! This has been an ongoing issue but a solution has been found.
Please make sure toĀ update the app to the version 1.71Ā that just was released in Google Play on Android devices. The update is on the way to all other devices, so stay tuned!
CheckĀ hereĀ if you need help with updating the app.
If you play on Facebook or via the Windows app on a computer the game updates automatically. However, if you keep experiencing this issue on these platforms, then clear the cache and cookies on your browser if you play on Facebook. On Windows 10, please make sureĀ the automatic updates for apps are enabled.
So how do I update the app? Delete it then download again?
Hello @janineallen - this actually has been identified as a problem - but the studio now has a solution.
No @babzie you do not want to delete and reinstall the app. That will cause you to lose all your saved boosters and lives. What platform are you playing on?
I am playing on my iPad
I have installed and unistalled the game multiple times and still get over 10 messages to 30 messages multiple times a day that people need lives. Its annoying cause I barely get lives sent to me and all I ever get is people needing lives but it has to be a glitch cause my husband sends me requests 24/7 and he isn't on his phone. This all just started last week. Please help and fix
Hi everyone,thanks for excepting me.
š
I get lives in my inbox from friends,I click on the accept button but I don't get the lives. 20 lives I've not gotten,am I going to get the lives I'm owed.
Hi @fawnqueen
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.š¤
Such an issue has been in the game for some days but it was recently solved and You'll get rid of the problem if you update the game app. I'm asking you to check the steps below.
Let me know if you have the same problem after doing this.
Hi @KimberlyJackson
Iām having the same problem. I select the lives Iāve been given and only half are given to me but the rest are taken away. Iāve checked for updates, logged out and in several times and turned off my phone and logged back in and still does it. Whatās going on?
Hi @hunnylake You can check by reinstalling the Game app But to do this you'll lose all stored boosters.š
Lives Exchange is a part of the game, so you can't exclude that part from the game.
Hi. Ihave a lot of āask for lifeā request that does not go away after i accept it. When leaving my game and return later it is back again. What can i do to get rid of them?
Hi, want to delete all messages of request life.......understand. I have too request....
Hello and welcome to this community Please go to this link and there you will get your answer! Good luck
Hello @babzie - you can just go into the app store and search for Candy Crush Saga and when you see it click on it and it will tell you the latest version and if you don't have it - it will say update. If you do ave the latest version, then just keep your eyes open for when the app is updated with the fix for this problem - it should be very soon.
Unable to send lives. For weeks now
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No āXā button, no āNextā button, and no ways to get rid of it. Could it be that pressing the buttons too quickly caused this?
Is anyone elseās games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have notā¦
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donāt, here's a quick explanation: š Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyāreā¦
