Lost levels

Hodgiemama · June 2019

Just throwing in my two cents here...for nearly a month now I have not received mail in candy crush saga. I suspect my efforts to send mail are failing as the animation that usually follows doesn't happen. I put in two tickets and only received automated responses. I have checked everything I know to check, updated flash, ya-da-ya-da. I read above that they are working on it. Any word on a date/time it may resolve? Thanks for your efforts.

dianaperez200 · June 2019

this is the profile king has. It’s not Facebook.com. It’s *****edited due to privacy****. And my fb profile is the one with the badge. That’s the one I need in cc. The right profile is the bottom one so I can get my progress back. Please fix it I want to play. Thank you.

Image: https://us.v-cdn.net/6030983/uploads/editor/hz/sotjd8cv9vq5.png

Image: https://us.v-cdn.net/6030983/uploads/editor/t7/6yalfunqkcha.png

Chasey · June 2019

@Elsa

Update: on one of my Windows 7 machines, I can send lives to "all" again! :-)
(but I still cannot send extra moves at all on both machines)

Thank you for the links about the ads, I will look at this later.

Sukanta_Biswas · June 2019

Hello dianaperez200
I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

I guess, you did not sync the game between Facebook and kingdom. So this is your problem. You have to sync the game first. Let me know if my guess is correct.

dianaperez200 · June 2019

I don’t know what you mean. Can you please help me get back on track.

dianaperez200 · June 2019

I’ve been in this community. I’ve been with king candy crush since 2014. I’ve always had the same email. I’ve logged out before and never had this problem. Please can you help me get my progress back. It’s my iPad, it’s fine on my Android phone.

dianaperez200 · June 2019

Sukanta I think it’s very rude of you to say it’s my problem. When king community is here to help the players 😰😓☹️😡

_Elsa_ · June 2019

@Hodgiemama, no I haven't heard word about when it would be fixed. But I will give you the main link so you can follow that and it will be updated from there.

https://community.king.com/en/candy-crush-saga/discussion/257696/why-cant-i-send-or-receive-lives-help-on-candy-crush-saga/p17

Wow that's great @Chasey!