Lost levels

_Elsa_

@times please let me know when it gets resolved.

Olybejar50a

Hello, my name is Isabel, I have loved this game for years! But recently I switched to a new phone and want to recover my progress, I was on level 1879 and was brought down to level 951, I am very sad about this and I would really like to continue on the level I was on, I am connected to Facebook and I also created an account on King but still no good, please help me, thank you

jinxs

Did you reload the game on your phone with facebook or via King?? When I got stuck on my phone on a lower level than my pc I had to uninstall on mobile,reload,then it all came back. Beware though some lives might be lost ::))  If that doesn't work put in a ticket,good luck!!

PummyRaj

Hello @Olybejar50a, Hearty Welcome to the Candy Crush section of our friendly King Community   

I am sorry to hear that you have lost your level progress in your game!! 

Please follow this link for a Help Article which explains you what to do and how to do when we lost our level progress  https://community.king.com/en/candy-crush-saga/discussion/246692/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved#latest

Just one question as I was not clear from your above message... Did you log into your Facebook account before loosing your level progress or after?  If you have logged into Facebook from a while, please select the portion where it says "Problem with Retrieving your Saved Game" from above link, and then choose the option according to your device!

Please post back if you need further assistance, by tapping on "Type your Comment" box located below.  

Hope everything works out!  Have a great day/evening!

Ajjie

Please help. I was dropped from level 5057+ to 2166. Lost close to 3000stages. How do i get back on track

Jelly_Jenny

Hi @Ajjie and welcome to Community

This is a post that will help with all game level issues. I hope you're back on track soon! 

jamalsmuma

I was upto level 2106 and the game Crashed and now its back to level 1😰
can anyone help recover? Plzzz!!!

rmccown63

Somehow lost all my progress, how can I get it back?

PummyRaj

Hello @rmccown63 Hearty Welcome to the Candy Crush section of our friendly King Community
I am very sorry to hear about the issue in your game!!  But, no need to worry as the Community Team has provided few help articles for our assistance in these kind of instances.  

Please follow this link to retrieve level progress back in your game  https://community.king.com/en/candy-crush-saga/discussion/246692/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved#latest

1) If you have already saved your game before through Facebook OR Kingdom account, follow the steps suggested in "Problems with retrieving Saved Game" section; 

2) If you have not saved the game and were playing as a guest, you will have to follow the directions in "Didn't save the game, is it too late" part.  But, please be aware that the team cannot get you the old scores you have achieved but can only give 2 stars!  

Please post back if you need further assistance or clarifications!  If you tap on "Type your Comment" box located below, you will be able to write back  

Hope everything works out!  Have a great day/evening!

firebombmarkus

Hi @jamalsmuma and welcome to our adorable Community 😊 I am sorry this has happened to you. Please follow the instructions on the link below and you will see how to get your progress back.

https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗