Lost levels

Lstogel

Two days ago I was on level 2592. I have been playing for years.  I was put back on level one on my I pad. Although I am still in 2592 on my phone. How can I get back on my I pad?

firebombmarkus

Hi @Lstogel and welcome to our adorable Community 😊 I am sorry this happened to you. Please follow the instructions on the link below and you will see how to get your progress back.

https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

firebombmarkus

Hi @ellys and welcome to our adorable Community 😊 I am sorry this happened to you. Please follow the instructions on the link below and you will see how to get your progress back.

https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

andiCandy1

Hello @firebombmarkus thank you for the suggestion but I still back at level 1.I emailed Support Rep nothing.My level is in the thousands but I won't be starting over.I purchase bars to make it through hard levels and starting over is an NoNo😧Thanks again.

firebombmarkus

Hi @andiCandy1 Did you know that once you fill in the support form and receive an automated email message you need to reply to it? If you reply and explain your issue they will reach you. If you don't reply to it, they won't reach you at all.

times

My old kindle was recently lost/stolen and when i retarted candy crush saga on my new kindle my levels had been lost. I was between 4600 and 4700. I am not a facebook user and had not used my email on my old device. Any advice would be welcome. Are the levels now lost?
Thanks

_Elsa_

Hi @times, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.

So what you are saying here is that you have been playing the game without Facebook or the Kingdom?  Did you get a Kingdom account yet?  Please give me more information so that I can direct you further.

times

hi elsa
no not yet. I assume i played as a guest on my old device and was not sure, given i had lost my previous levels.whether to sign up to a new kingdom account this time round. thought i would ask the community first

_Elsa_

Well you came to the right place to come here first!  Here is a link to create a Kingdom account: 

https://community.king.com/en/candy-crush-saga/discussion/250548/how-do-i-create-a-kingdom-account

They want you to click on the King icon that you can see in the image below.  

Once you have the account then I am going to ask you to click on this link to get your user ID #: 

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link:  https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were.  It might take a couple of days before you get a response so please be patient.  You should get an email with a ticket number on it.  Please make sure to use this topic and subtopic when completing the form.

 

times

thanks elsa. followed your links and now awaiting reply.
with thanks
M