Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Lost levels
Comments
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Hi, @chantalesteidl Thank you so much for translating your message. Please follow the instructions on the link below and you will see how to get your progress back.
https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back
I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗
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@Sukanta_Biswas
Hi @Gweniebear23
If you're still having issues with retrieving your levels, please get in touch with out Player Relations Team through here.Make sure you select "Problems with game" as your topic and "Game didn't save" as your subtopic.
I hope you're back on track soon!
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Hi again @chantalesteidl Ok, let's do it like this. I will ask you to fill in this form.
https://soporto.king.com/contact
Please fill in all the information and make sure you are choosing the correct topic (Problems with my game) and subtopic (Game didn't save). Once you fill in the form you will get an automated email message. You need to reply to that message and explain your issue so the support team can reach you. If you don't reply to this email message they won't reach you at all.
To look into your account they will need your game ID. If you don't know where to find it, follow the instructions on the link below.
https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it
I really hope the support team will successfully solve your progress issue. Thank you for your understanding. Have a great day 🤗 -
Hi @andiCandy1 and welcome to our adorable Community 😊 I am sorry this happened to you. Please follow the instructions on the link below and you will see how to get your progress back.
https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back
I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗 -
I am done with your game. I have explained numerous times that I can play Candy crush saga if I go back to old levels I have won. It won't let me receive tickets to move on to my next game If it was my device I would not be able to go on and play past games. I can get lives from any other game but Candy crush. Its not my device its on your end. If it was me the game would not work at all, whether its receiving lives for other games which I do receive or go back and play past games.
