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Lost levels

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Comments

  • Crimson_Dawn
    Crimson_Dawn Posts: 2,741
    Answer ✓
    Hi, @DTh3M! First of all, I would like to know if you were saving your account on either a Kingdom account or a Facebook account. This will help me understand your situation a little better. Welcome to the community!
  • DTh3M
    DTh3M Posts: 3

    Level 1

    I’m on A mobile device 
  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    Hi @pujasonig and welcome to our Community!

    This is the AlphaBetty Saga page so I will move your post to Candy Crush Saga. 


  • Jelly_Jenny
    Jelly_Jenny Posts: 1,889
    Hi @pujasonig :waving:

    Please check out this post on how to recover your levels! :+1:

  • Crimson_Dawn
    Crimson_Dawn Posts: 2,741
    Answer ✓
    That is helpful as well, but not quite what I'm asking. You can create a Kingdom account to save your game, or you can save your game through an existing Facebook account. Before you lost your levels, did you do either of those?
  • DTh3M
    DTh3M Posts: 3

    Level 1

    I use Facebook for saving my game
  • natsai123
    natsai123 Posts: 2

    Level 1

    I also lost all my levels after trying to save via face  book i was on level 1034
  • natsai123
    natsai123 Posts: 2

    Level 1

    I have an android phone,iv been trying the whole day to retrieve my levels. I have been following the steps as instructed by King,but it is not working. Im very disappointed because i struggled to reach level 1034 and it is paining me to have to start again
  • Crimson_Dawn
    Crimson_Dawn Posts: 2,741
    I've been doing some research and I found this answer from a good friend of mine. I've condensed it down to this.
    "Clear the history on your mobile, then log out of Facebook and log back in and it should bring you back to your current level."
  • ellys
    ellys Posts: 0

    Newbie

    my game is connected in my fb account but after i uninstalled last night its gone im on my 2037 level pls.help me.thanks

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