Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⚠️ Need help? Check our FAQ:s first HERE
📩 Email notifications Customise your experience in the forum! HERE
📩 Email notifications Customise your experience in the forum! HERE
Reset Game
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Answers
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Hello and welcome to the community.
For the app on mobile devices or Windows 10:
- Please email your game reset request to Player Support directly from the game by going to the game's Settings and Help Center, choose a topic and tap Contact Us.
- When you have received a reply from Player Support that the game has been reset, remember to delete and reinstall the app on your device before you open it. The device's cache memory may otherwise restore the game back to your level when opening it.
For Facebook and King.Com:
- Please email your game reset request to Player Support from the contact form by copying and pasting this link: [https://soporto.king.com/contact] You will need to enter the exact same email that you use for login on your Facebook or King account so Player Support can locate your game and account.
- When you have received a reply from Player Support that the game has been reset, please clear the cache and cookies on your browser before you open the game the next time. The browser's cache memory may otherwise restore the game when opening it.
Hope this is helpful and have a great day!
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Welcome to the friendly King Community.
Of course it will be possible to reset your game progress and you can start the game on the same account from the first level. We can complete this process with the help of our CM and in that case you have to tell us your game ID here.
Check HERE to find out how to find your game ID.
Thanks!
