📿 Sam's Streak - "There are connection issues right now..."

AngelaCSU

I won an event and received a message that there were connection issues, so I never received the award. Also, the second level chocolate box was halfway completed and has now disappeared?? This is the second time that has happened also.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/349764/connection-issue-error-messages

Hi and Welcome to the King Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

If the problem remains the same, you need to follow the steps below.

You will find complete information HERE

and If you miss a reward from any other feature, please report this to our Player Support Team here, 

The screen shots are from all stats features and there are no rewards given from those

WChristinaC

https://community.king.com/en/candy-crush-saga/discussion/349553/sams-sweet-streak

Mine is not connecting to the server

WChristinaC

Mine is saying there are connection issues right now

WChristinaC

It is also saying make sure you are online - which I am

MunirOrya

though I’m connected to the internet but still it says “There are connection issues right now. Make sure you’re online to take part and sync your score.” Please help me

kiara_wael

Hi and welcome to the King Community

Some Players reported with same issue , I will give feedback this to the game team

meanwhile please Check app update - Log out game - Restart Device - Open game and Log in. Thank you

MunirOrya

took the steps you mentioned, but still the same issue

katea1

I was number 1 in the Sam’s Sweet Streak. I did not receive rewards and their is a circle that just keeps spinning and is locked up I guess.

Kate3A

that spinning circle shows that your game "sticks" .

There have been many reports about sticking characters and game freezing after the last game update. You can try the support center, but I don't think they can help you.