Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hello @Marybeth1853 , welcome to your King Community!
There were some issues with the Chocolate box that many players experienced. It has been removed until the issue is fixed.
No word on when it may return, but I think we may see it in our game again.
Lives can occasionally be lost with an update of the game, when the game crashes, after clearing the cache on the browser you play on or clearing the cache in the mobile app. The mailbox can also be reset after various technical issues either in the browser you play on or on Facebook.
Thank you 😊