⛔️ Temporary game issues 27 October

Tricia55

Is the problem keeping new levels from being released?

madmadmad

https://community.king.com/en/candy-crush-saga/discussion/comment/1869270#Comment_1869270

Although it says it's resolved I'm playing on Windows and it's almost 10 AM EST and it is not. I've logged in to FB and logged out on the app and even restarted my computer but it's still not loading levels beginning at 10521.

mariajardine

The issue is not resolved. Many people have lost out with the issue and there is not new levels in Candy Crush Soda. THE ISSUE CAUSED MANY PROBLEMS FOR LOTS OF PLAYERS.

Shaike

https://community.king.com/en/candy-crush-saga/discussion/comment/1869270#Comment_1869270

I’m still experiencing an issue. I was on level 9000 and something before and now it’s telling me I’m on level 66

Crazy Cat Lad

@curry007 @dtierno1717 @Sally_Kay_Tee If you lost any purchased items, please email Player Support to get all lost purchases restored. You can email them directly from the game through the Settings up to the right and then from the Help Center.

@Tricia55 We had to postpone today's level release because of this issue. Find more info HERE.

@madmadmad @Shaike If you are still experiencing issues and restarting the app and device and reconnecting to your account doesn't help. Then please email our Player Support so they can check why your levels are not showing up. Email them directly from the game through the Settings up to the right and then from the Help Center. Remember to choose 'Game didn't save' as the subtopic.

@mariajardine Any issues with Candy Crush Soda, please head over to the Sodalicious forum HERE.

lauraabond

https://community.king.com/en/candy-crush-saga/discussion/comment/1869048#Comment_1869048

Hi, I understand this is a rather large issue. This post claims it has been fixed. However I still have zero boosters. I had A LOT that I had saved up/ purchased etc. Will these be restored ?!?

lauraabond

I understand this is an ongoing issue. But some of the updated posts claim it has been fixed. I lost all my boosters and I had A LOT that I had saved up as well as purchased. And I still don’t have them back. Will these be restored ?!?! @Crazy Cat Lad

juana24

When I uninstalled the app and then I reinstalled it my boosters disappears and I don’t know why, is the second time.

madmadmad

https://community.king.com/en/candy-crush-saga/discussion/comment/1869343#Comment_1869343

Followed your instructions but this was not the response I was expecting and it says nothing about fixing the issue:

Nina_La

My level in the game facebook 2488,but now shows 81.Its wrong,testet in different browsers.In another computer chrome at the son all is well.