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Hello & Welcome to the King Community @Manu_968607
You must not be in the group of the players that receive the Ad feature! Unfortunately, as players - we do not have any control on "when" we will receive the Ads!
I am not sure what you meant by "personalized Ads"!! I do not have Ads in my game either! Hence, I do not know "how" we can pick which Ads you want!! But, I can try to find out👍️
Hi and Welcome to the King Community
Thank you for the feedback. The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.
This also means that the video ads will not always be available and not found in all player's games or on all devices.
So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.
For more Info Here
Hello @Sagaryamini you can't receive adverts, or any other game feature, by asking for it. You either have the feature, or you do not. If you haven't got a feature you would like then all you can do is wait and hope that King will give you the feature some time in the future. Some people never get to see a particular feature.
User ID. 1493183697 please can you tell us anything that's not the same generated message about some people getting to watch adds for moves and lives while others have to continue to pay for them, tell us how we can watch the adds also. Do we go to another game or update software or what.? And also I don't knkw who to talk to about my gold bars missing. I've made emails and posts but no replies.