🗺️ Completed levels not registering/ not being saved (fixed)

Tonia_Cremonesi

I progressed 4 levels yesterday playi g on my laptop, and when I went back to play again later they weren't saved on any device. Yet the map shows I passed 4 levels, but it doesn't start me there. I would appreciate some help. I've tried logging out and in again, uninstalling and reinstalling, etc. Very frustrating!!

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/376753/progress-didnt-save

Hi and Welcome to the King Community

Sorry for inconvenience, this issue has been reported, meanwhile please check this page

https://community.king.com/en/blog/kb/articles/525-i-passed-a-level-why-didnt-it-move-me-forward

José_Savelkoul

https://community.king.com/en/candy-crush-saga/discussion/comment/2307201#Comment_2307201

No offense @pillow6, but I'd say it's time for King to wake up, and acknowledge that they do have some "detective-work" to do (some deep research by the gamingteam perhaps?). In my opinion this is yet another glitch that needs to be fixed.

Alienscar

https://community.king.com/en/candy-crush-saga/discussion/376753/progress-didnt-save

@Crazy Cat Lad @bearwithme

Have you noticed all of these complaints saying the same thing?

Instead of directing people to a non-related article can you please acknowledge this issue.

At least six people (probably more) are complaining about the same thing. They have completed levels correctly, but the game has then forgotten this the next time they play. The number of people affected plainly indicates an issue at King's side of things.

https://community.king.com/en/candy-crush-saga/discussion/376749/candy-crush-saga-not-updating-level

https://community.king.com/en/candy-crush-saga/discussion/376601/game-cc-8647

https://community.king.com/en/candy-crush-saga/discussion/376744/won-levels-and-having-o-repeat-over-and-over-the-level-has-a-crown-but-you-cannot-continue

https://community.king.com/en/candy-crush-saga/discussion/376723/cant-move-past-level-8463-despite-having-completed-it-4-times

HazelAskey52

I have been stuck on my current level for 2 days, have completed this level many times but I cannot progress in the game.

This is very frustrating, and I know I am not the only player that is experiencing this problem right now. The link you are sending to each comment relating to this problem is dated 16th February 2022, and the troubleshooting tips are quite patronising, treating us like babies instead of seasoned adult players.

I have now wasted 2 Fantastic 5 team rewards, which we played hard to earn, and am unable to complete the Gold Chocolate Box by passing new levels.

It would be nice if we could all have a positive reaction from you, and your assurance that this problem will be fixed very soon.

2022-07-20 hja.png

Alienscar

https://community.king.com/en/candy-crush-saga/discussion/376723/cant-move-past-level-8463-despite-having-completed-it-4-times

Hello WLCB I can't tell you precisely what is going on, but based on the number of complaints saying something similar to you then there is plainly a problem with King's servers. All you can do is stop playing for awhile and hope that someone takes this seriously.

https://community.king.com/en/candy-crush-saga/discussion/376753/progress-didnt-save

Alienscar

Hello @RhaRha13 based on the number of complaints saying something similar to you there is plainly an issue that only King can resolve. To save wasting your time and boosters I would suggest you stop playing and wait until the issue has been fixed.

https://community.king.com/en/candy-crush-saga/discussion/376753/progress-didnt-save

bbogdan724

I play the game, defeat some of the levels but it get's me back at the level 11775, I need my progress back and to be able to play without being threw back everytime at this level. Thanks!

Tess92

Hi @bbogdan724 and welcome to our Community! 😊

This issue is currently under investigation, please keep an eye on this post for updates on when it will be fixed.

https://community.king.com/en/candy-crush-saga/discussion/376776/%EF%B8%8F-%EF%BB%BFcompleted-levels-not-registering-not-being-saved

Thanks for the patience!

Tonia_Cremonesi

What the heck is going on. First I post that I progressed several levels yesterday, which it shows on the map, but doesn't let me start where I left off, it went backwards, obviously didn't save my progress. Also, I posted earlier about this today, and now my post it gone? What the heck! And Candy Crush/King, please don't give me all the things to try, I already did. It's obviously on your end since others are having the same issue. Enough with the generic answers all the time.