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Season Gold Pass ended before the deadline - ⛔ Edited by CM: NEW UPDATE!
Answers
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Hi @rpeterpaul You are still in bw3
I will have this moved over for you and your mods @kiara_wael and @bearwithme can let you know if this is a known issue 💓
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We apologies for any inconvenience this may be causing and you will be happy to know that we have already reported it to the studio who is looking in to this.
Once we know more, we will let you know and please, do not delete the game app!
Thank you for your patience while we keep investigating.
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Edited by CM: 🤔 Oops! Please repost in English so everyone can understand! Check out our House Rules!
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Hi everyone!
We understand how frustrating this type of issue can be.
However, we're delighted to inform you that the issue has been fixed.
The Studio has already started compensating our players for this issue, and the next time you open your game, you will receive a Pop-Up with a reward compensation. If you don't see a Pop-up for reward compensation, please restart your game - sometimes it just needs a little nudge to make sure things arrive properly!
As always, we recommend you check regularly that you have the latest version of your game. This can often solve many of the most common technical issues.
Again, we want you to know how much we appreciate your patience while we've been working on this issue. If you have any further queries, have made a Season Pass purchase but have not received the compensation yet, please get in touch with Player Support Team via your game app and they will be happy to help.
How to contact Support:
On mobile and the Windows app, head over to the Settings in the game and Help Center (the question mark below). Choose a topic and any of the FAQ:s. You'll then find the 'Contact us' in the bottom of the article:
Please remember to choose 'Problems with purchases' for a swift reply and quick solution!
If you play on the Facebook, please send the email from here instead. Pssst... Remember to use the email address associated with your Facebook account when filling the contact details so we can locate you faster.
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