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The game is stuck after completing the adventure path. The claim button does not work and I cannot enter the game beyond this point. Help!!
Hello @BrownNose🤗 Hearty Welcome to our sweet King Community!
Thank you for reporting!
Our Candy Community In-charge has reported the issue to the game Studio, as we have been receiving frequent complaints about the rewards glitch!!
I need your game ID number to send to the Studio. If you do not know how to find it, please use --> This Link👍️
To rely back, simply type in the blank box given below to my comment.
Have a great rest of the day🍫🍫
@PummyRaj, my device details? What information are you looking for?
My username is "maxwell house" on the game
Thanks
Hi @QueenB, yes its blocking me from playing the game!
So when will this event and the season mastery be rolled to the rest of us? The majority of players don't have either event?
Hello and welcome to the community!
Your feedback on the Adventure Path issue has been reported to the developers but just to confirm, is it blocking you both from playing the game?
Hello @sp33 and Hearty Welcome @lsg20🤗
Can you both please give me your device details?
Thank you🍫🍫
Hi @lenchen80,
I wanted to check if you have opened the game today and if the Adventure Path popup is still blocking your game?
Hello @BrownNose issues with the Adventure Path are known about and supposedly being investigated. All anyone can do is wait and hope King sorts the issues out quickly. That or remove the feature due to its faults.
I am sorry to say your issue will probably not receive an official response as the Moderation team seem to be struggling with the lack of notifications that is plaguing this forum.
Hello. I have the same problem. I cannot claim my final 3 boosters even after completing all 40 levels. It kept asking me to claim but nothing happens. So frustrating
Morning, please can you share any progress or update? Still the same issue this morning!
I'm stuck on this picture and cannot press claim or leave or avoid the page. I'm on Android and have tried updating, restarting phone and left game overnight and returned and the problem remains. Any ideas?
Hello @sp33🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear about the issue you are experiencing with Adventure Path rewards!!
We have received few more complaints about it. Let me get back to you in a bit with any suggestions I find.
If you have anything to add in the meantime, please reply back by typing in the blank box given below to my comment🍫🍫
Thank you for confirming and I've passed it on to the developers for further instruction on what we can do to get this solved as soon as possible!
Yes, that is correct.
Thank you for sharing this! So you open the game app to find this pop up which you are not able to get out of so you can't play the game correct?
Hello @lenchen80 and @PiGh🤗 Hearty Welcome to our sweet King Community!
Thank you very much for providing screenshots!
Let me give a shout out to our Candy Community In-charge👍️
Thank you for looking into this. The issues still persists, it's an Android Phone, and there are no available updates.
Ps: last update installed today, still stuck...
I have the same problem here since today. Stuck on this screen. Samsung S20+, Android machine
Hi and thank you for reporting this!
Is this still persisting? Which device are you playing on, Apple or Android?
Can you check if there is any available updates for the game? If not, can you grab a screenshot of the pop up and share it here so we can check this with the studio?
Thanks for your collaboration 🙏
Hi and Welcome to the King Community
Thank you for reporting , Ill give this feedback to the game team!
Hi @sp33🤗
I needed to know whether you are using an Android device (Samsung Galaxy, S10, etc.,) or an Apple device - iPhone 10, etc., details🍫
@PummyRaj , Samsung Galaxy S20 FE. Thanks
Thanks dear @sp33
One more thing we need... please give your ID number and use --> This Link to find it🍫🍫
I’ve completed the full adventure path but I am not seeing the reward (3 party boosters) in my account. I click “Claim”’and nothing happens.
Hello Jess @jessjensen77🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear about the issue with claiming rewards from Adventure Path!!
Few more players have also complained about the issue, and our Candy Community In-charge has reported to the game Studio.
I need few details from you...
Thank you for joining our Community and have a great rest of the day🍫🍫
Thanks! I am on iPhone 11 version 15.6.1. My game ID number is 1466629135.
I can’t figure out how to find the app version of my game if that’s what you meant? Thank you.
Thank you, Jess!
To find the game App version, I am giving you the way that I follow on my iPad!! I am sure that on iPhone also it should work☺️
Open the "Settings" -- open "Storage" -- Select "Apps" -- Click on Candy Crush Saga -- you should see the details like App size, etc., along with the version number just below the name of the game. It should be 1.265.3 or up!!
You will be able to find it in App Store also --> App store -- enter game name in the search bar -- click on the name (Candy Crush Saga) but not on "Open" tab -- scroll down a little and you should find the App version number at "What's new" area👍️👍️
Got it! It’s 1.265.0. Thank you!
Thank you, Jess @jessjensen77👍️
If you checked in the App Store, did you see "Update" button next to Candy Crush Saga game? If you didn't notice before, can you open the App store and see if there are any updates available?
If there is one available, click on that "update" to install it. Updates improve the performance of the events and features🙂
Hi, no, in the App Store all it says is “Open” not “Update” =\
Thank you, Jess👍️
I will get back to you tomorrow (It is past midnight for me)!
If it is daytime in your area, have a lovely rest of the day🍫🍫
Hi there,
I wanted to check if you both are still stuck or have been able to continue playing?
Soon 😉
We still have some improvements to work on 😁
Hi Jess,
Are you just missing the rewards or does the pop up to collect the rewards get stuck as well? Are you able to keep playing even after not being able to se your rewards?
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Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…
