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Finished the Race twice, but it doesn't give me my 45 Gold Bars - ⛔ Reported to the Studio!

1356

Answers

  • kiara_wael
    kiara_wael Posts: 157,447
    edited December 2023

    Hi and Welcome to the King Community

    I'm sorry to hear about this ,Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.

  • didn’t get my episode race gold bars . pls help

  • swatiagarwal1819
    swatiagarwal1819 Posts: 114
    edited December 2023

    it’s happening for the second time

    i have spend so much money on this game

    it’s just cheating

  • yunalee
    yunalee Posts: 3

    Level 1

    Continued to win first place in the race. However, the gold bar was not properly paid.

  • PummyRaj
    PummyRaj Posts: 44,294
    edited December 2023 Answer ✓

    Hello Swati @swatiagarwal1819🤗 Hearty Welcome to our sweet King Community!

    There was an issue just popped in the game with the Episode Race! The game studio is aware about the issue and being worked on.

    We will get back to you as soon as we have any information about this.

    Thank you for your patience and understanding🍫🍫

  • kiara_wael
    kiara_wael Posts: 157,447
    edited December 2023

    Hi and Welcome to the King Community

    I'm sorry to hear about this ,Thank you for the feedback. This issues is being investigated. and Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.

  • PummyRaj
    PummyRaj Posts: 44,294
    edited December 2023

    Hello @yunalee🤗 Hearty Welcome to our sweet King Community!

    First of all, Thank you for coming back and posting your question in English😍


    There was an issue just popped in the game with the Episode Race! The game studio is aware about the issue and being worked on.

    We will get back to you as soon as we have any information about this.

    Thank you for your patience and understanding🍫🍫

  • Alienscar
    Alienscar Posts: 16,480
    edited December 2023

    @meashkan @srikadijah unfortunately there is an issue with the Episode Race at the moment that you can read about in the discussion I have linked below.

    https://community.king.com/en/candy-crush-saga/discussion/428492/episode-weekly-race-gold-bars-only-partially-received-or-not-at-all/p1

  • carol837
    carol837 Posts: 2

    Level 1

    edited December 2023

    Hi, I had finished episode 13490 when I didn’t receive the gold bars. I’m currently on episode 13493. I will try to submit a complaint as you suggest. Thank you.

  • talefeil
    talefeil Posts: 1

    Level 1

    edited December 2023

    I just finished first in a champions race and was meant to receive 45 gold bars, but only received 2. Is there a way to fix/redeem this??

Hey! Would you like to give us your opinion?