Finished the Race twice, but it doesn't give me my 45 Gold Bars - ⛔ Reported to the Studio!

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/430011/did-not-receive-45-coins-when-i-won-a-round

Hello @neg02129 🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear that you did not receive the Gold Bars from Episode Race. For missing Gold bars, you will have to contact King Player Support team and request for your missing rewards. Please follow below steps...

1) If you are playing on computer Facebook browser, please use this link to send you complaint by filling the form --> https://soporto.king.com/contact

2) If you are on a mobile device or the App version on Windows10/11, follow these steps --> click on the Pink Cogwheel on game map screen -- click on ? icon -- scroll down to Events -- Select "Episode Race" -- scroll down all the way and click on "Contact Us" -- fill up the form and submit your complaint.

If you need further assistance, you can reply back by typing in the blank box given below🍫🍫

rjc_2001

My android phone randomly stopped my progress in the middle of an episode race, my place no longer appears. I also cannot access the items store. Trying to buy a paintbrush power up and keeps trying to access store, but won't. I have no connection issues with any other apps.

firebirdapache

Yeah both me and my wife just had this happen. Alao did not give reward for winning 13 levels on candy royale thing.

Carolina1919

Edited by CM: 🤔 Oops! Please repost in English so everyone can understand! Check out our House Rules!

kiara_wael

Hi and Welcome to the King Community

We only use English in the King Community to ensure that everyone understands and can be understood. 

Therefore, I'm going to close this thread for now. Please feel free to re-post your question in English and one of our members will be happy to help you.

Thanks for your understanding and have a lovely day!

kiara_wael

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/430013/episode-race-and-item-store-issues

Hello @rjc_2001🤗 A Warm Welcome to our Candy Crush Saga Community!

I am sorry to hear about the issue in your game!!

We have received multiple complaints with regards to Episode Race in the past 30+ minutes! I am trying to find out if there is an issue!!

Can you please try this --> Log out of the game -- Close the App -- turn off your device -- wait for 5 to 10 minutes -- restart the device -- open the App and log back in. See if anything gets better.

Please let me know how it goes. To reply back, you can type in the blank box given below🍫🍫

rick_royer

Not getting gold bars for my last 15 games

kiara_wael

Hi and Welcome to the King Community

I'm sorry to hear about this ,Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/430015/not-getting-gold-bars-for-my-progress

Hello Rick @rick_royer🤗 Hearty Welcome to our sweet King Community!

There was an issue just popped in the game! The game studio is aware about the issue and being worked on.

We will get back to you as soon as we have any information about this.

If you have any questions in the meantime, please reply back by typing in the blank box given below🍫🍫