⛔️ "Game not Syncing" Issue on different devices - Under Investigation ⛔️

Supreme_Monk

As in the screenshot, I've completed levels 10057 to 10133, but my game is showing levels 10012 to 1005y as incomplete.

kiara_wael

Hi and Welcome to the King Community

Please email Player Support so they can restore the levels manually on your account.

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

You can also email them from Here

sedsammy1

I have had the same thing for 3 weeks now nothing is working including King support

sedsammy1

I’m at level 5703 and I think I’m going to have to delete the game . Not a happy camper!

deborahzasillo

It seems that this is a problem with many players. Candy crush needs to sort it asap as it has been going on for weeks now. I find it very hard to believe that all tech staff are on holidays for such a huge company.

King_admin

This discussion was created from comments split from: My game account can't connect to internet connection. What is happening? I can't buy any item.

chartman78

Well, any news? You said it would be sorted in the new year

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback. Please check this page for more info

https://community.king.com/en/candy-crush-saga/discussion/431964/%EF%B8%8F-game-not-syncing-issue-on-different-devices-under-investigation-%EF%B8%8F

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/432415/any-news-on-candy-crush-candy-jelly-not-synching-across-devices

Hello @chartman78🤗 Hearty Welcome back to our sweet King Community!

This issue is being investigated by both game teams. You can find the discussions WRT to Candy Crush Saga --> HERE.

But, until the glitch is fixed, players are advised to play the game only on the device where their game is advanced. Once the issue is resolved, you can restart playing the game on your other device too.

Please let me know if you have any questions!

Thank you for your patience and understanding🙏

grams24

https://community.king.com/en/candy-crush-saga/discussion/comment/2925011#Comment_2925011

this has been going on for almost 2 months now for me. I loose levels earned, can't play same levels on many devices, won't chalk up any wins, can no longer get any wins i have. So disappointing! I have had many emails back and forth with King only for me to send all information they are asking for and then get an email that they are closing the ticket, WHAT?