⛔️ "Game not Syncing" Issue on different devices - Under Investigation ⛔️

Mummsy

Clearly a pathetic failure with no intention of correcting the issue

chartman78

When will this bug be fixed? It's really annoying and been like this since before Xmas..

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2958870#Comment_2958870

Hello dear @chartman78 🤗 Welcome back!

I have sent your question to our Community In-charge! Hopefully, we will receive an update from the game Studio soon🤞

QueenB

My apologies for keeping you waiting on an update!

We're still on the case, working hard to ensure the glitch doesn't catch anyone else off guard. Good news is, we've managed to fix the problem for quite a few players, but it looks like some of you are still experiencing a bit of a hiccup.

Here's a handy tip to try in the meantime:

There is a workaround and that is to replay and pass the level that your avatar keeps going back to. If you see there are no stars, you need to pass the level again. If there are start, you still need to play the level.

Now if this attempt does not help, please get back to us with the following information:

Your Game ID

The level you are currently stuck on

The level you are supposed to be on

We will then pass your details to Support so they can manually restore your game.

Thanks for bearing with us and for all your sweet patience! 🍬💖

deborahzasillo

I have played on my iPad and I am now processing through the levels. My iPhone is still playing on level 6211. I can’t sync the two at all. Hoping that this will be fixed soon

deborahzasillo

https://community.king.com/en/candy-crush-saga/discussion/comment/2951343#Comment_2951343

https://community.king.com/en/candy-crush-saga/discussion/comment/2951343#Comment_2951343

https://community.king.com/en/candy-crush-saga/discussion/comment/2914547#Comment_2914547

I have done this on numerous occasions since Dec 22ish. Very bad customer service

kajira

I can't sync my pc with my phone. I tried to night to put the same data on my phone that I have on my pc in the "community" and got a message that "that password and name is already in use" - I don't know where to go from here they used to sort of match within a single game or so but now they don't sync at all

inspired1212

I thought my devices were glitching…I make a couple of purchases and they don’t show on the other device. Never had problem before..seems to be an issue. Nor is the progress the same…please help

inspired1212

When does the 9000 level show…I’m at 9223 and I’m still showing as 8000

alexdiedrick

Hi there. I’m experiencing a syncing issue too. I’m on level 6198 on my iPhone but on my iPad it says I’m on level 577. I’ve tried all of the steps suggested to try and fix this issue but none of them work. So frustrating :( I would really appreciate if this could be resolved asap. My user ID is 13848419483.