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⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
⛔️ "Game not Syncing" Issue on different devices - Under Investigation ⛔️
Answers
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Clearly a pathetic failure with no intention of correcting the issue
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When will this bug be fixed? It's really annoying and been like this since before Xmas..
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Hello dear @chartman78 🤗 Welcome back!
I have sent your question to our Community In-charge! Hopefully, we will receive an update from the game Studio soon🤞
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My apologies for keeping you waiting on an update!
We're still on the case, working hard to ensure the glitch doesn't catch anyone else off guard. Good news is, we've managed to fix the problem for quite a few players, but it looks like some of you are still experiencing a bit of a hiccup.
Here's a handy tip to try in the meantime:
There is a workaround and that is to replay and pass the level that your avatar keeps going back to. If you see there are no stars, you need to pass the level again. If there are start, you still need to play the level.
Now if this attempt does not help, please get back to us with the following information:
The level you are currently stuck on
The level you are supposed to be on
We will then pass your details to Support so they can manually restore your game.
Thanks for bearing with us and for all your sweet patience! 🍬💖
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I have played on my iPad and I am now processing through the levels. My iPhone is still playing on level 6211. I can’t sync the two at all. Hoping that this will be fixed soon
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I have done this on numerous occasions since Dec 22ish. Very bad customer service
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I can't sync my pc with my phone. I tried to night to put the same data on my phone that I have on my pc in the "community" and got a message that "that password and name is already in use" - I don't know where to go from here they used to sort of match within a single game or so but now they don't sync at all
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I thought my devices were glitching…I make a couple of purchases and they don’t show on the other device. Never had problem before..seems to be an issue. Nor is the progress the same…please help
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When does the 9000 level show…I’m at 9223 and I’m still showing as 8000
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Hi there. I’m experiencing a syncing issue too. I’m on level 6198 on my iPhone but on my iPad it says I’m on level 577. I’ve tried all of the steps suggested to try and fix this issue but none of them work. So frustrating :( I would really appreciate if this could be resolved asap. My user ID is 13848419483.
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