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My apologies for keeping you waiting on an update!
We're still on the case, working hard to ensure the glitch doesn't catch anyone else off guard. Good news is, we've managed to fix the problem for quite a few players, but it looks like some of you are still experiencing a bit of a hiccup.
Here's a handy tip to try in the meantime:
There is a workaround and that is to replay and pass the level that your avatar keeps going back to. If you see there are no stars, you need to pass the level again. If there are start, you still need to play the level.
Now if this attempt does not help, please get back to us with the following information:
Your Game ID
The level you are currently stuck on
The level you are supposed to be on
We will then pass your details to Support so they can manually restore your game.
Thanks for bearing with us and for all your sweet patience! 🍬💖
Hello @grams24🤗 Hearty Welcome to our King Community!
I am sorry to hear about the issue in your game!!
First, try these steps to sync the game --> My progress is different on two different devices.
Please let me know how it goes! To reply back, you can type in the blank box given below🍫🍫
my game is still not advancing and will not sync with my other devices. Any suggestions as this is very frustrating! i have contacted Apple & my internet and it is not a problem on their end. Need some help as I purchased 3 ipads for the grandkiddos for Christmas and don't want any problems. thank you
I did that and I think I sent a message via my PC. I don't seem to be able to do it via my tablet ( I'm not smart enough to figure it out)
I can wait til the new year. They shouldn't have fiddled with all those new features !
Hello @chartman78🤗 A Warm Welcome to our King Community!
I am sorry to hear that you had to reinstall the game due to the glitch!! Game not syncing has been a complaint I am seeing more frequently!!
I cannot report about it until New Year, as none of the Kingsters are working over the Holidays!
Can you please try these steps provided in THIS Help Article created by King Community In-charge team! If that doesn't help, you can send a complaint to the Player Support team directly from your game. If you need help to do that, please let me know!
Thank you and have a great rest of the day🍫🍫
I have exactly the same problem so it must be a bug... My real level is 10364 but I have a tablet with avatar stuck at 10311 and on that tab I can scroll up to 10364 and play that game ( which normally it would be impossible to play further on than your avatar. I've deleted game, reinstalled, resynched using facebook account but it just won't resynch to 10364..
Has to be a bug...
Hi and Welcome to the King Community
Try with the following on both devices:
-Make sure the app is up to date
-Log out from your King or Facebook account in the game
-Force close the game app
-Restart the device
-Open the game and log in back to your Facebook or King account
So strange. Besides my phone not syncing with iPad my avatar is stuck at a level I completed a few days ago and it’s letting me progress through levels but not giving me credit for them and I have to advance myself every time I start another level. I hope developers are working on these crazy issues.
i have deleted apps and logged in and out of Facebook and apple.
‘also tonight I lost 5 game levels
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HI PummyRaj,
thank you for the suggestions but i have already checked and do each day to make sure connected. here is an example, went to bed last night at level 8669 and woke up back to 8647. same on ipad and computer, so frustrating!! Merry Christmas
Hello @grams24🤗 Thank you for replying back!
I am sorry to know that the tips for the Help Article did not work for you! In this case, only King team can help you to resolve the issue! You have 2 choices though...
1) Wait till the Holidays are over and let me report to our Community In-charge;
2) Contact the Player Support team and wait to receive assistance from them (it is a bit of a delayed process)!
Which one would you opt for?
Yep, having same issue. I redo levels, and it will move me, but doesn’t save the progress. And my devices are not syncing so plying 2 different levels.
i complete a level, but if I get out of it and not play immediately, I can’t go to the next level. Ugh
Over the last week a problem has arisen where my IPad and IPhone are no longer synched and the avatar on the IPad is currently sitting on level 11181 and I am currently playing level 11216. The IPhone avatar is on level 11193 and has not progressed further. This problem occurred last week where the synching problem was noticed yet the following day both the IPad and IPhone were both in synch and on the correct levels. Next day the problem arose as detailed and has remained for several days. Please are you able to assist.
Hello & Welcome to our Candy Crush Saga Community @BusterJazz🤗
I am sorry to hear that you are experiencing "sync" issues in your game!! I have seen few more complaints today about this issue! I wonder if something is going on with the game!!
Please see if the steps provided in THIS Help Article, provided by our Community In-charge team!
Unfortunately, I cannot report to our Community In-charge, as all the King game teams are away for the Holidays!! You will have to wait till New year for the issue to be looked at.
You can report to the Player Support team if you would like! But, it would take bit more time! Please let me know if you need help with that.
To reply back, you can type in the blank box given below🍫🍫
Hello again dear @chartman78🤗
We have received couple more complaints about this issue. So, I am collecting all the details so that I can send them to our Community In-charge when they come back after New Year!
Can you please give me these details⬇️
Thank you🍫🍫
Hello Diane @dianekb🤗 Hearty Welcome to our King Community!
I am sorry to hear about the syncing issue you are experiencing in your game!!
Can you please clarify something for me... you said you are playing 2 different levels! Means, are you playing the game on both devices separately?
You are logged in with same account on both your devices, right? I would suggest you to play only on the device where you are in the advanced level, and not to play on the device where you are at lower level. Once the issue is resolved, you can sync the game on both devices!
If you too can wait till New year, please give me below details, so that I can report to our Community In-charge⬇️
Thankyou for your prompt response. I would like some assistance please to report this matter to the Player Support Team. I had checked the THIS Help Article earlier and followed the instructions yet unfortunately did not rectify the issue. Kindest regards, BusterJazz.
Hello @BusterJazz🤗 Good Morning!
Sure! I will give you steps to report from your iPad⬇️
You will be receiving an automated email within few minutes. It is just an acknowledgement that they have received your complaint. You can ignore that, but do not delete it.
Please wait for (up to) 72 hours to hear back from a real agent. If nobody contacts you by then, send a reply through that initial automated email you have received. You should see "reply above this line" text written at the top of the email. Somebody should contact you soon after that. If you didn't by any chance (because of the Holidays or being busy due to multiple complaints, etc.,), wait for another day and send another reply.
Like I said in my initial reply, contacting Player Support team is a time consuming process. But, you will have to be patient and persistent. Most of all, do not give up & do not reinstall your game unless instructed by the King team itself.
Hope somebody will contact you soon and you will receive help with your game🤞
Have a wonderful weekend & Happy Holidays❄️🎉
Thankyou, will follow the prompts to make the report.
Not syncing and not showing progress
Hello @Creole47🤗 Hearty Welcome to our Candy Crush Saga Community!
Can you please provide more details?
Are you playing Candy Crush Saga? If so, are you playing on more than one device?
Is your level progress different on both those devices? Can you provide screenshots of both the devices?
What do you mean by "not showing progress"?
To reply back, you can type in the blank box given below. To post the screenshots, tap on the 2nd icon located in the bottom left corner of the open comment box.
Hope to talk to you soon!
Happy Holidays🎄
I play on 3 devices, on PC, tablet and Iphone, I have won level 9813 and 9814 but after leaving game and going back, it shows level 9812. Sorry, can't provide screenshots.
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
where’s my 30 gold bars after passing to level 6200 I fill cheated
This is happening a lot. Anyone else?
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
