⛔ FIXED! Unable to log in to Kingdom account - Also lost progress, missing friends and Gold Bars

kiara_wael

Hi And Welcome to the King Community

Try with disconnecting and reconnecting your King or Facebook account in the game and the Gold Bars should reload in your game.

If the Gold Bars still do not show up, please email Player Support so they can check up what has happened. You can email them directly from the game by going to the Settings, Help Center, choose a FAQ and you can find the 'Contact us' in the bottom of the page.

karenjord

same thing happened me and my profile pic changed

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/450411/gold-bricks-and-levels-are-not-right

Hello @Whiteknite🤗 A Warm Welcome to the King Community!

Luckily, you are not the only one with this glitch as we have received few more complaints about same issue.

** When the issue is not isolated, it will be looked at quickly.

Just for me to be aware, can you tell me which device you are using?

https://community.king.com/en/candy-crush-saga/discussion/comment/3061478#Comment_3061478

Hello & Welcome to the King Community Karen @karenjord🤗

I have reported this issue to our Community In-charge and will get back to you if I have any updates!

But, please do send a complaint to King Player Support team through this link —> https://soporto.king.com/contact

Can you tell me which device you are using?

Thank you🍫🍫

Whiteknite

Tried that and it never worked..

I am logged in on 2 devices.. Both are on different levels,, Again, i have no friends to race against and no bricks..

Whiteknite

Hi, yes my profile picture has gone too..

Whiteknite

I am playing Candy Crush on my Samsung Phone..

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3061483#Comment_3061483

Thank you @Whiteknite🤗

If I have any update from our Community In-charge, I will let you all know!

Thank you for your patience & understanding 🙏

If you receive any update from the Player Support team, please fill us in🍫🍫

Whiteknite

I have tried uninstalling and reinstalling.. That has just started me from Level 1..

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3061486#Comment_3061486

Did you login with the account you use regularly?

While contacting the Player Support team, please inform this issue also🙃

tsredus

Hi all

I play candycrush on my android phone,but yesterday i wanted to try it on my ipad so i installed it and logged in with my king account, started playing a few level, same level as on my android device. But when i opened the game on my android phone, it showed a different user image, so i logged out and logged back in again but password was incorrect for some reason, so i reset the password (used the same password to log in on ipad, it worked) to a new one. Logged in to see my progress was level 11 all the way from 3500 + level. Idon't know how this happened, but the level on my ipad is also 11 now. Please help