Amazon device not connecting to store - ❗Update - Restarting your device should help!

kiara_wael

Hi and Welcome to the King Community

Thank you fir the feedback . this issues is being investigated for more info here

https://community.king.com/en/candy-crush-saga/discussion/452315/amazon-device-not-connecting-to-store-under-investigation

ghc

I too am having the same issues. Can't connect to the store!!

tesjo

Hi. I was happily playing Candy Crush, then I wanted to use my gold bars to help me out. Can not connect to app store Amazon. I have great internet connection, cleared cache, un installed. Shut down, I've done the lot. Once reinstalled the connection app works, but still lost the extras that I had built up over the years. But once I come out and then say an hour later I want to play again, it says can not connect to app store. All the other King games I have work perfectly fine like Farm Heros, connection to app store no problem. Candy crush works fine on my phone too. What's going on? I've got to the point where I'm just not interested anymore. Phone is to small to play games.

Sophie2129

Edge/laptop is able to buy extra moves, use bars, etc. Kindle shop has changed from Pink to purple background, but still no text. Candy Crush 1.278.1.1

Fire HD 10 plus. Os 7.3.3.0

Russ_Boudrie

https://community.king.com/en/candy-crush-saga/discussion/comment/3078911#Comment_3078911

I won Candy Royale today along with 3 other players I was supposed to get 150 gold and the claim button came on the screen but when hit it said a Connection Issue.

shellie0225

https://community.king.com/en/candy-crush-saga/discussion/comment/3078911#Comment_3078911

When this is resolved, will you provide bonuses or credits to everyone impacted? I've lost lives, boosters and streaks. This is setting back my progress and I can't get all those things back.

shellie0225

I'm having the same issue on my Kindle. I'm not playing anymore until this is resolved. I've lost so much already.

knlmom

https://community.king.com/en/candy-crush-saga/discussion/452315/amazon-device-not-connecting-to-store-under-investigation

I too have been having this issue for about two weeks. I did uninstall and reinstall the Candy Crush Saga app . I lost lives and boosters and had the same result. I still cannot contact the app store.

Reneebystryk

Same issues on my kindle also. Tried all the recommendations but nothing worked.

jdisc

I also have the same problem day 3