Why can’t I play music while playing Candy Crush - (FIXED)

daradeedah

I have always listened to Spotify or watched Netflix while I play Candy Crush, but the in the last three days, when I launch the game on my phone, either Netflix and Spotify both stop playing(not both at the same time, one or the other). What happened to make Spotify stop playing when I launch Candy Crush or Netflix, and how can I fix it?

kiara_wael

Hi And Welcome to the King Community

Thank you for reporting .I'll pass this feedback to the game Team

Usk

Ddepending on the make and model of your phone, it probably does not support two apps on the net at the same time.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/454809/i-can-t-listen-to-music-when-my-data-is-turned-on-and-playing-the-game

Hello David @davidohenemensah 🤗 A Warm Welcome to the King Community!

We have been receiving quiet a few complaints about this! Can you tell me which device are you using to play the game?

Please reply by typing below 🍫🍫

hebasita

Hi, I have been having trouble playing music in the background or watching videos in a PIP mode while playing candy crush. It used to be fine a few days ago. I am using iphone 11 pro max (iOS 17.5.1). App is also updated to the most recent version. any suggestions?

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback. This issues has been reported to the game Team

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/454862/cant-play-and-have-background-music-or-pip-videos

Hello @hebasita🤗 A Warm Welcome to the King Community!

Few days ago, another player came with same complaint and these are the steps that our Community In-charge gave them⬇️

Sorry to hear you're having trouble with Picture in Picture mode. Sometimes an update can change the settings on your device so here are a few steps you can try to get it working again:

1. Update the Game and the iOS —> Ensure both your game and iPad are updated to the latest versions.
2. Check Picture in Picture Settings —> Go to Settings > General > Picture in Picture on your iPad and make sure it’s enabled.
3. Restart your device —> Sometimes a simple restart can fix minor glitches.

Please try all those steps and see if it helps or not!

If you are still looking for help, please type below🍫🍫

hebasita

https://community.king.com/en/candy-crush-saga/discussion/comment/3090070#Comment_3090070

Hi,

Thanks for your response. I have tried all the steps and unfortunately the issue is not resolved. I am hoping the team can look into the issue.

Again thanks!

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3090118#Comment_3090118

Hello @hebasita🤗

Thank you for trying the steps and replying back to let us know how it went! Let me give a heads-up to our Community In-charge, so that they can report to the game Studio.

Thank you for your patience & understanding 🙏

davidohenemensah

on am iphone 11