⛔ Error Connecting to App Store - Under investigation!

Garrywong

Screenshot_20240710_191620_Candy Crush Saga.jpg

Failure to contact to apps store, please help to solve as attached

Nikolaos_Prodromidis

Hi @Garrywong and welcome to the Community!

This is a problem that is under investigation!

You can read more 👉HERE👈

Garrywong

Same here, all day. Tried clearing app cache (Android), restarting phone, logging in/out, etc... nothing works.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3112276#Comment_3112276

Hello @Garrywong 🤗 Hearty Welcome to the King Community!

I am sorry to hear that you are also experiencing issue with the store in your game!

None of the troubleshooting steps worked because the issue is not on your side! We have received many complaints and we are compiling those in our main thread —> Error in Contacting Store — Under Investigation (please click on the Green letters to check others' complaints).

The Candy Studio is investigating this issue! But, we do not have any update yet! But, please do not reinstall your game as it will not resolve the issue!

If you have any questions in the meantime, please type below!

Thank you for your patience & understanding🙏

NeilK

10/07/24 Still not working

NeilK

https://community.king.com/en/candy-crush-saga/discussion/comment/3106078#Comment_3106078

10/07/24 Still not working.

NeilK

11/07/24 Still not working

1607Bihac

Still not working!!Any updates someone?

NeilK

12/07/24 Still not working

Charles_III

Still not working