Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
I can’t connect my game to App Store
Hi everyone,
We want to inform you that we are currently experiencing issues with the in-game store. Our team is aware of the problem and is actively investigating to resolve it as soon as possible.
We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will keep you updated with any progress and let you know once the issue has been fixed.
Thank you for your support!
I did find a work around, based on something someone else said in the forum. Opened the game (facebook, PC) in Firefox instead of Chrome and was able to buy gold bars from the store.
This is the error that pops up when trying to purchase gold.
Same issue since late yesterday.
Using a PC on Facebook.
September 1, 2024 Since I joined the community I can't connect to buy boosters to get through the game. It is so annoying because you get so far in the game and then you're bounced out of the game and lose your lead
Same here. Wonder if they are really trying to fix the problem - shouldn't take days. Guess I need to find another game to spend my money on!
Hello @SuperMary0 and welcome to the Community. I have the same problem and I play via Windows 10. I've stopped playing this game as I can't save my progress. I hope you have better luck with emailing "Support", they kept me going round in circles! All the best to you, 😉
Same here, performed all of the above, iphone 14 and now 15 ProMax-emailed support but this is going on at least 8 months. Stuck at 4914. I can play, but cannot continue, purchase, earn bonuses. I cannot use lives or request lives.
still not working connection to App store!!!
I am having trouble with purchasing, with internet connection
still not working!!!!
Hi @QueenB, I find the Help Centre isn't helpful. I'm still trying to get the 30 gold bars that I won in a contest here and all we've been doing these last couple of days is sending the same e-mails to each other! I won't be playing or taking part in any competitions for this game until this issue is fixed. I'm not wasting my time anymore, it takes the fun out of playing Candy Crush Saga.
Mine still isn't working either. 😔
And still not fixed on August 23rd after trying all of the fixes suggested. Very frustrating. Time to find a new game.
Work not!!!
Still not working. I'm wondering what's going on here, if a big company is not able to fix such issues in over three months. I suspect it is intentional (earning more money if gold bars can not be used and tell the user it's a "bug").
Hi,
Did everything possible what was mentioned but it doesnt help!!Still not connecting to App Store or to see my friends on the CCS list.Very annoying and it’s almost 2month!It happend after a update for the game!Hope it will be fixed soon.It’s not fun anymore and takes too long!!
Just leaving an update on the connection issue.
It's generally a connectivity problem, but we're looking into any potential bugs on our end that might be exacerbating the problem.
In the meantime, try the following steps if you haven't already and see if that helps improve the game:
If the issue persists, please contact the King Player Support team for further assistance:
Thanks for your patience while we continue to investigate!
Hi.... Writing many weeks later ... I still cannot access my gold, and do not get bonuses. All I can do is play a ngfhtmareishely hard level 5 times and then wait. It's frustrating and I am losing interest in the game. Am using C35 android. Everything updated. Cache cleared.
I feel Your frustration, tonite I was on the last level I needed to complete. I purchased bars so I could complete 16th and winning level and everything was going fine until I made my purchase. Instead of redirecting me back to My game it closed the app and reopened it so I lost all my progress for the whole evening. I could have cried I was so frustrated. Hopefully the issue is resolved soon. Thank You Everyone involved in making Candy Crush Saga one of those once in a lifetime Games!!!
Still not working 😡
New here? Sign in or create an account to join the fun.
why is my candy crush not connecting to app store
Hi and Welcome to the King Community
Thank you for the feedback , Please check this page for more Info
I try to buy things before the match but I can't, even though I have enough gold to buy them.
I’ve rebooted, but it still won’t connect. Wheel just spins.
I have used alot of my candies and lives becuase I cannot access my bars.
I purchased more bars and used more candies and lives. I hope I get compensated for all the inconvenience and all candies I have used!
I’ve tried everything g you have suggested to no avail. 😢
Hi - I have money on my playstore account but it won't let me purchase from the shop. It says error on your part. Due to connection issues we couldn't verify your purchase. We'll try to verify the status of it and let you know when the connection is restored. This issue has been ongoing for 7 hours today. Thank you.
this issue has been going on for days now. How much longer?
I have also lost 30 gold bars because of the app freezing and not connecting to the App Store.
Yes. I’ve had the same problem for the last 4-5 days. Can’t even save progress or log in as it says I have no internet/wifi. It’s ridiculous and needs sorting asap.
Is there any update on this issue
I have done everything they mentioned as well still no difference
no puedo comprar nada ni con lingotes de oro
Me too. Android. Restarted, reinstalled. Actually PUT ME BACK 1 LEVEL. Now I can't even get ads for boosts or lives
Ja też nie, jest to bardzo uciążliwe.
Icacan'connconnecst
Hi and welcome to the Community!
Thanks for your feedback!
You can read here about this problem!
Hello @Jycallthyrun🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
But, you are not alone! There are many other players that are experiencing the same issue since past week! We have been compiling all the complaints in our main thread —> Error in Contacting Store — Under Investigation (please click on the Green letters to check others' complaints).
The Candy Studio is investigating this issue! But, we do not have any update yet! But, please do not reinstall your game as it will not resolve the issue!
If you have any questions in the meantime, please type below!
Thank you for your patience & understanding🙏
I keep getting the message that my computer is off line to log into Candy Crush - only program where this happens. I have turned off/on router, computer many times without success. When I do get in I get the message its the wrong id and/or password. It is my new email - (Email Redacted by CM). I try to change email - but…
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
Bloqué au niveau 8061 depuis plusieurs semaines. Merci pour votre aide. Sinon désinstalation du jeu car très frustrant.
How do I complete this level when ive not been given the yellow candies to pop?? I've tried using a UFO and blast..how do I get pass this level? I've lost competitions due to this glitch
Hello @MountainMom I am one of the 6 lucky winners for the gold bars for the just concluded Contest. I am grateful for the chance 6488209055
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
