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I can’t connect my game to App Store
Hi everyone,
We want to inform you that we are currently experiencing issues with the in-game store. Our team is aware of the problem and is actively investigating to resolve it as soon as possible.
We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will keep you updated with any progress and let you know once the issue has been fixed.
Thank you for your support!
it doesn’t work😡
Sim por isso que eu não estou conseguindo usar mas barras de ouros e ta difícil de passar de nivel por quer o tempo e de 17 segundos
seems to have been fixed. Hope it lasts.
thought the problem was resolved last week with the last update, however today the problem has returned. When will this be fixed for good?
Am using Android infinix x6115
Nao consigo comprar, nem utilizar minhas barras, compra pendente, que fazer?
I've been getting this error for months
I haven't been able to connect in months. It keeps saying I have no cell or wifi service, but I'm playing
not working!!
Aug 4th and still can't reach the app store...
Still not working!!!
And I was playing the challenge and lost because for some reason I cannot purchase something on the app store
Why there's an error because I use wifi
one more the same problem. no connection !
Same problem with the app store and I can't use my gold bars to continue.
Same issue, could’ve completed level if it wasn’t stuck. Frustrating
I can't either so no sense in trying to play new levels when I can't use boosters.
Still not working to connect the game to the App store!!Not even a explain what is going on or when it’s going to be fixed!!Is everybody from the Developer team on vacation and not working on the problem with the game??What a shame!!
Huawei honor 20
when will this be fixed?
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At end of game it comes up contacting app store so I cannot continue. also I cannot buy from the shop
Hi @Bugs45 and welcome to the Community! 🙂
There are some problems with the app store lately!
You can read about this 👉️HERE👈️
How can I use gold in the game from the store? My store does not open with winnings.
Hi!
Thanks for your feedback!
There is an error about the store and it is under investigation!
You can read HERE!
Hi.
This issue appears to be going on for over a week now with no resolve. There is lots of discussion about it but no feedback.
Error message stating “contacting app store” but just get the wheel of death and nothing loads.
@QueenB has also brought it to our attention on 02/07/24. Please could someone/administrators provide us with an update.
There are no bonus ads/spins at the beginning of a game. No options to watch ads/gain bonuses at the end of a game. Also unable to purchase any boosters (hammer/ufo).
And if I try to log in it says I have no internet or WiFi. Which I do. And have tried on a different Wi-Fi connection and on data only.
Have tried all the options suggested but none of them work.
I am on level 11929 and obviously don’t want to log off/delete anything and lose my progress.
Would love this to be get sorted as is currently spoiling my playing pleasure.
Thanks - Neil
Probleme d accès à la boutique qui se répète
same problem!!It‘s annoying and it’s already 6days now.
Hi @pat3408 and welcome to the Community!
There is a problem about the store and it is under investigation!
Oh, and I can’t give lives to any friends 🙁
It’s taking to long to fix that problem!!Annoying and frustrating!!
Failure to contact to apps store, please help to solve as attached
Hi @Garrywong and welcome to the Community!
This is a problem that is under investigation!
You can read more 👉HERE👈
Same here, all day. Tried clearing app cache (Android), restarting phone, logging in/out, etc... nothing works.
Hello @Garrywong 🤗 Hearty Welcome to the King Community!
I am sorry to hear that you are also experiencing issue with the store in your game!
None of the troubleshooting steps worked because the issue is not on your side! We have received many complaints and we are compiling those in our main thread —> Error in Contacting Store — Under Investigation (please click on the Green letters to check others' complaints).
The Candy Studio is investigating this issue! But, we do not have any update yet! But, please do not reinstall your game as it will not resolve the issue!
If you have any questions in the meantime, please type below!
Thank you for your patience & understanding🙏
10/07/24 Still not working
10/07/24 Still not working.
11/07/24 Still not working
Still not working!!Any updates someone?
12/07/24 Still not working
Still not working
I keep getting the message that my computer is off line to log into Candy Crush - only program where this happens. I have turned off/on router, computer many times without success. When I do get in I get the message its the wrong id and/or password. It is my new email - (Email Redacted by CM). I try to change email - but…
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
Bloqué au niveau 8061 depuis plusieurs semaines. Merci pour votre aide. Sinon désinstalation du jeu car très frustrant.
How do I complete this level when ive not been given the yellow candies to pop?? I've tried using a UFO and blast..how do I get pass this level? I've lost competitions due to this glitch
Hello @MountainMom I am one of the 6 lucky winners for the gold bars for the just concluded Contest. I am grateful for the chance 6488209055
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
