Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

❌✉️ No Lives received/ inbox empty (fixed)

We are currently investigating why some players are not able to receive Lives in the game.

Please note that there is a capacity limit now in the Lives, find more info HERE. If you are under your limit though, you should be able to receive new Lives from friends.

We are looking into this issue why no Lives are received of some players.

We will keep you updated on this on the thread here.

Thank you for your patience!

Accepted answers

Crazy Cat Lad

This issue with Lives is now fixed!

Please note that there is a limit on how many lives you can store and how many you can send between lives friends per day.

Find more info about this on the thread here:

https://community.king.com/en/candy-crush-saga/discussion/373291/lives-inbox-capacity-limit

All comments

sawthizz

https://community.king.com/en/candy-crush-saga/discussion/comment/2245187#Comment_2245187

Screenshot_20220609-185655_Candy Crush Saga.png

In this update, it has some limitations, my friends has only 0/30...

Pattyt67

Same here. Zero. My sister sends me a lot. I send her a lot. Both have nothing in envelopes on iPad and iPhone. ☹️

HelenMevents

Hi I can see my limit, but I have no lives in envelope. My friend is sending me lives as usual, but they are not appearing

DianaRoss

Lately I'm not receiving the lives that my friends in the game send me, apparently you can't accumulate lives anymore. Has anyone else had this happen and why?

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/373248/lifes-from-friends

Welcome to Sweet King Community! 👑

You can check this information for similar your problem here (Not receiving any Lives or did you lose all stored Lives?) that I hope you can understand to read it.

Thank you for your playing Candy Crush Saga! ❤️😊

👱🔄👩 Invite friends to your game - New way of connecting with other players in the game HERE!

Need friends for Candy Crush Saga? Post your Friend Link here! 😊

You can also click here to read my answer to follow these steps of add more friends that we hope you can send and receive lives with friends on this game. 😊

Hot topics right now in Candy Crush Saga here and in King Community here 🌶️ 🍭👑

You can also participate on Candy Crush Contests here and General Contests here that you can chance to win gold bars on this game. 😉

👑 Join our Kingdom and get this royal badge here and Pro Players - Welcome to the Community (May Become Pro Player then Comment and Get Pro Player Badge) here!

Check more exciting and fun categories on King Community here! 👑🤩

You can also check more King Community Topics such as Learn more guides around King Community and etc on my below signature (click on spoiler warming button) here. 👇

Have a nice and safety day! ❤️😊

Doefes

Why do I not receive lifes from friends anymore?

FotiniS

https://community.king.com/en/candy-crush-saga/discussion/comment/2235509#Comment_2235509

Not on a phone, on a lap top. I'm not receiving lives friends send

Lindark

Do you mean you are not gaining one life every half hour? Try rebooting your phone :)

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/372888/lives

Hi and Welcome to the King Community

Thank you for the feedback. Make sure updated your Apps. Please check also this page

https://community.king.com/en/candy-crush-saga/discussion/252963/not-receiving-any-lives-or-did-you-lose-all-stored-lives

FotiniS

Would you please fix the app that we receive our lives. It's been on and off for days. Thanks

DougEe

Thanks to all of you for the help. I did all the updating, rebooting, restarting and had consulted the helpful link that kiara_wael and Sukanta_Biswas also provided. I am playing on a mobile device, not connected to FB, so these are not friends I know IRL. I think Lindark may be correct. Maybe when we are at higher levels with more experience, others in my group will be more interested in giving and requesting lives. Since there were no other answers I hadn't addressed, I will assume the game is working as it should. I was worried that others' requests might not be getting to me, but it looks like this is not a problem others are having.

Lindark

It may be possible your friends are not choosing to send you lives for a while. Sometimes this happens to me.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/359814/why-can-i-no-longer-send-or-receive-lives-playing-on-mobile-device

Welcome to the King Community.

If you playing this game through Facebook connection,it may also be that you are having problems keeping the game connected to Facebook so please also try the following steps:

1. Please download the latest version of Facebook and the game from the App Store.

2. Check if you have the latest software and app version on your device.

3. It's also worth disconnecting your game from Facebook, force closing all apps, restarting your device and then reconnecting to Facebook.

4. Try to use a WiFi connection instead of using your cellular data when opening the game.

Also, don't forget to make sure that the game has access to your Facebook friends list since this permission will automatically expire from time to time. If the game hasn't the access all lives will stay blocked. Check here for more help on this.

https://community.king.com/en/blog/discussion/253648/where-did-my-progress-and-friends-list-go

I hope to hear from you soon.

Thank you.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/359814/why-can-i-no-longer-send-or-receive-lives-playing-on-mobile-device

Hi and Welcome to the King Community

Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again.

Please check this page about lives

https://community.king.com/en/candy-crush-saga/discussion/252963/not-receiving-any-lives-or-did-you-lose-all-stored-lives

[Deleted User]

Please troubleshoot by updating - rebooting - restarting etc.

DougEe

My messages envelope is always open/empty. I have requested lives dozens of times in daily play and never received any, and there is no way for me to send lives, nor do I ever receive requests for lives. I have updated my app and that didn't change anything. This was not the case when I played in the past. What has changed?

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Crazy Cat Lad

This issue with Lives is now fixed!

Please note that there is a limit on how many lives you can store and how many you can send between lives friends per day.

Find more info about this on the thread here:

https://community.king.com/en/candy-crush-saga/discussion/373291/lives-inbox-capacity-limit

All comments

DougEe

[Deleted User]

Please troubleshoot by updating - rebooting - restarting etc.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/359814/why-can-i-no-longer-send-or-receive-lives-playing-on-mobile-device

Hi and Welcome to the King Community

Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again.

Please check this page about lives

https://community.king.com/en/candy-crush-saga/discussion/252963/not-receiving-any-lives-or-did-you-lose-all-stored-lives

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/359814/why-can-i-no-longer-send-or-receive-lives-playing-on-mobile-device

Welcome to the King Community.

If you playing this game through Facebook connection,it may also be that you are having problems keeping the game connected to Facebook so please also try the following steps:

1. Please download the latest version of Facebook and the game from the App Store.

2. Check if you have the latest software and app version on your device.

3. It's also worth disconnecting your game from Facebook, force closing all apps, restarting your device and then reconnecting to Facebook.

4. Try to use a WiFi connection instead of using your cellular data when opening the game.

https://community.king.com/en/blog/discussion/253648/where-did-my-progress-and-friends-list-go

I hope to hear from you soon.

Thank you.

Lindark

It may be possible your friends are not choosing to send you lives for a while. Sometimes this happens to me.

DougEe

FotiniS

Would you please fix the app that we receive our lives. It's been on and off for days. Thanks

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/372888/lives

Hi and Welcome to the King Community

Thank you for the feedback. Make sure updated your Apps. Please check also this page

https://community.king.com/en/candy-crush-saga/discussion/252963/not-receiving-any-lives-or-did-you-lose-all-stored-lives

Lindark

Do you mean you are not gaining one life every half hour? Try rebooting your phone :)

FotiniS

https://community.king.com/en/candy-crush-saga/discussion/comment/2235509#Comment_2235509

Not on a phone, on a lap top. I'm not receiving lives friends send

Doefes

Why do I not receive lifes from friends anymore?

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/373248/lifes-from-friends

Welcome to Sweet King Community! 👑

You can check this information for similar your problem here (Not receiving any Lives or did you lose all stored Lives?) that I hope you can understand to read it.

Thank you for your playing Candy Crush Saga! ❤️😊

👱🔄👩 Invite friends to your game - New way of connecting with other players in the game HERE!

Need friends for Candy Crush Saga? Post your Friend Link here! 😊

You can also click here to read my answer to follow these steps of add more friends that we hope you can send and receive lives with friends on this game. 😊

Hot topics right now in Candy Crush Saga here and in King Community here 🌶️ 🍭👑

You can also participate on Candy Crush Contests here and General Contests here that you can chance to win gold bars on this game. 😉

👑 Join our Kingdom and get this royal badge here and Pro Players - Welcome to the Community (May Become Pro Player then Comment and Get Pro Player Badge) here!

Check more exciting and fun categories on King Community here! 👑🤩

You can also check more King Community Topics such as Learn more guides around King Community and etc on my below signature (click on spoiler warming button) here. 👇

Have a nice and safety day! ❤️😊

DianaRoss

Lately I'm not receiving the lives that my friends in the game send me, apparently you can't accumulate lives anymore. Has anyone else had this happen and why?

HelenMevents

Hi I can see my limit, but I have no lives in envelope. My friend is sending me lives as usual, but they are not appearing

Pattyt67

Same here. Zero. My sister sends me a lot. I send her a lot. Both have nothing in envelopes on iPad and iPhone. ☹️

sawthizz

https://community.king.com/en/candy-crush-saga/discussion/comment/2245187#Comment_2245187

In this update, it has some limitations, my friends has only 0/30...

Pattyt67

Here’s what I just got

AC8EC3DE-C1E3-4B67-BBD2-C19CE6FC32F5.jpeg

Pattyt67

I can’t get my screenshot to land. It shows I have a request for a life from one person and 0/80 lives.

Mmb7578

I had been getting a lot of lives from friend and then there was the capacity limit. Now my box say 0/80a and I not only don't have my lives but I'm not getting anymore.

Pattyt67

I have no lives on iPhone or iPad and I have been sent a lot. They are not getting to me!! What is going on?

Rewards
I am not receiving my rewards
Free bars
How to establish free bars and other
Güçlendirmelerim yok oldu
Bir sürü güçlendirici envanter vardı telefonum kapanıp açıldıktan sonra hepsi hesabımdan silinmiş buna bir çözüm yolu bulun
Weekly Contest
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
Invisible awards
This is happening a lot. Anyone else?

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…