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What happened to the extra moves when you click on give up?
Have been able to get them up until game 6203 and with only 23 moves this level definitely needs xtra moves
Thank you all for your patience!
I can now confirm that this issue has been fixed.
@Carol-38 What is going on.
I wish I knew Carol. Of all the changes made by King this is the one that really makes no sense at all to me. The only result that I can see for this test is loads of complaints from frustrated players.
If King are reducing the amount of lives and not giving extra moves what is the point of playing.
That is something I have said already Carol the double whammy of reduced lives and now no extra moves will surely see players leaving en masse.
I can't imagine that even those who can afford to pay or others who struggle to pay would be happy with this.
That is my guess as to what this test is all about. The only thing that King can be testing by removing the extra moves is to see how many buy moves, or how many stop playing. Nothing else makes sense.
Alternatively this could be their answer to the life limit. The change to the life limit has seriously upset people that buy things for their games and I don't think King saw this coming. I think that by removing or changing the frequency of the extra moves and giving people back the ability to send and receive lives they hope to get those people buying again.
š NEW UPDATE! 04/08/22!
There was a bug affecting this feature which the Studio has found and is working on a fix for the next update.
Please stay tuned and make sure you do not miss out on any future updates š
Hi Foxy seeing as last time this happened to you the issue fixed itself all I can suggest is that you stop playing other than to collect the Booster Wheel booster and check that the extra moves feature is back in your game. Obviously you will have to play a level once to check for the extra moves, but I would suggest just play the once and save your boosters & lives until the feature is working again.
Edited by CM:š¤Ø Hold on a bit! Please remember to be sweet and kind - Check our House Rules
Just found this on another thread
I am also frustrated that the extra moves are removed. First I noticed it took longer for extra moves to be added, and then they were gone altogether. It is bad enough at the levels in the 12000's+ where you only start with 20 moves, and then you get 5 moves only if you want to pay--when in reality it is going to take 35 more. I didn't start paying until two months ago, it's time for me to stop. It's just not worth it, the satisfaction isn't there.
and also when you look up how other people passed it they all start with 32 moves but we only get 20 and no extra moves
I've been stuck on this same level for 4 days. The day before i spent 9.99 for lives and specials to only pass 2 levels. Taking away the extra moves was a bad move because i was paying for gold bars weekly. I'm not spending another dime on this game.
After playing for many many MANY years, I made it up to level 12,223 and now I have deleted it honestly tbh I never felt better, good riddance!!
Mine haven't returned!!! Not happy King! Can't do an update because it just had one, turned phone off, nothing. Will wait until next up date otherwise it's bye bye.
i am also a paying customer. playing candy crush is like being in an abusive relationship.you take the abuse because of love.i really loved playing this game, but there is a thin line between love and hate.there comes a point when you had enough and move on.you don't have to pay to be frustrated. appears there are lot of us suffering in this abusive relationship with King. i for one will move on unless changes are made .i have spent too much money and time not to be appreciated as a loyal player
Agreed @amismc this is part of the problem I was trying to explain. By trying to appease those paying customers that, quite rightly, feel they shouldn't have to pay for lives they have created a real problem for themselves
I believe part of the reason for removing the extra moves is to test how many people are willing to pay there way out of the problem.
Again this just goes to show that King do not understand human nature. After having the 30 extra moves in their games for so long I do not believe many paying customers will be willing to pay to get them back.
As I said King has created a real problem for themselves
since I cannot move without the 30 extra lives [especially at my level] and I refuse to spend any more money looks like I will be looking at new games [hear cookie jam is good]
This is absolutely ridiculous. Youāre right, itās garbage -I regret the amount of time Iāve spent on this through the years. But itās a shame to finally have something that can help, then it just goes away. They really mistreat their best players. I seldom give up the few gold bars I have but will do it once in awhile to get the 35 extra moves when it will make a difference. But will surely not spend them to get 5 moves nor go through those adds to get the 3 moves and a color bomb. This is ridiculous-Iād said before I was getting tired of it. Then Iāve gotten pulled in again when Iāve finally made some progress but if they pull off the extra moves, may as well forget it on these impossible ones. Plus I havenāt even gotten the one that allows you to watch an ad before you start to get an extra bonus in awhile. This game is too stressful, no fun most of the time lately
Yes they have been removed!
I am a paying customer and they still took away the 30 extra moves that you can accumulate. So when I purchased a special yesterday that was good for 24 hours it was only useful until I got to a certain level and then was worthless because without the extra moves I can't advance. Many times I literally got within 1 move needed to win that level but that would have required me spending more money but with no extra moves. I refuse to give a greedy company extra money so they can figure out a way to then not have me win the level because sure enough they'll switch it up. Essentially they don't care about customers that are paying or not paying players.
Psychological manipulations
I asked and the answer I received was that that was a special event and as such is temporary as most of the special events are. According to the person from King, they do this continually, that is, create special events and then get rid of them. No mention of customer input at all.
@bigfish Why do they do this?
My guess is they are doing this to maintain a balance. It is easy to forget that King is a business and as part of that business they need to make money to pay their employees, so whilst Candy Crush is free to play and download King do have to find ways of making money from it.
I have said before that I honestly don't think that King understand their customers and I include paying and non-paying customers in that statement. When they introduced the ability for players to send and receive lives so easily I don't think they were prepared for, or expected the change that introduced to people's attitude towards the game and lives. Even I started to play for slightly longer than I used to. One side effect of being able to receive and store 1000 lives that I noticed was that timed boosters suddenly became useable for their full time. In my opinion another side effect of this was unseen by the customer and that was King were losing money. I think because people had more lives than they could use and never run out of, and because they could now fully use a timed booster people started to buy less.
This destroyed the balance of the game for King, so they had to do something about it. This was their second mistake. Having realised that the game is more enjoyable when you can play for as long as you want to people have reacted negatively to the removal of the 'unlimited' lives and the introduction of a storage limit. I don't think King expected this negativity and, having lost money already, I think they found they were losing more money again because the storage limit meant that people that normally didn't mind buying things for their game stopped doing so.
Now King are stuck between a rock and a hard place they have to maintain the balance of the game such that it encourages and rewards people for buying things, but every change they introduce now just highlights how much of a money grab the game actually is. I think they will find that the mistake they made with the storage limits has irreversibly changed people's attitude towards the game.
Balance is also the reason we have lost the level rankings, and the extra moves. It looks like King has decided to return the 'unlimited' lives, but to maintain the game balance they have determined that we can't have 30 free moves and bulk send lives.
This leads us back to King being a business. Non-paying customers can't expect to breeze through the levels as otherwise there would be no incentive for customers to buy. So people have to decide what they want. Unlimited lives from their friends or extra moves and a level ranking that allows the bulk sending of lives. As non-paying customers we can't expect all of those features at the same time.
TLDR: King don't care about changes that only affect non-paying customers.
no extra moves for the past week and seems the suggestion is to stop playing -- doesn't seem like much help at all
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I am on level 12211 and I have gotten this far from getting extra moves!!! You have taken away the extra moves and this game is simply not fun anymore. Probably time for me to just quit King all together!!!
Everyone is getting pretty fed up. So many who have played .for,
How do we get the attention of King? Griping here doesnāt get them to do a darn thing. Can we all go on strike or complain directly?
Why do they do this? I am not paying, so will plod on until I win my games when they let me, I have no boosters & 12bars so hey ho
Why do they always have to spoil the game for people that do not want to pay? I have no boosters & about 12 bars so I will just keep playing till they finally let me win a game which I have been stuck now for about 40 goes.
CANDY CRUSH I AM NOT PAYING THANK YOU
One off my games on my ipad keeps crashing e-mailed them about it all I got as a reply get in touch with the commmunityš
Looks like King has a lot of disgruntled players including myself. King seems to only be concerned with how they can screw loyal players over and get more money out of them. I bought a 24 hour special and am stuck on a level and now that the feature to accumulate up to 30 extra moves is gone I am watching my money go down the drain. In the end King is going to end up "screwing the pooch" and lose loyal players, myself included, if they don't restore this feature.
Hopefully the deafening silence of no money being spent will get their attention more than any complaints would.
Who is taking such bad decisions . First they put limit on lives and now 35 extra moves gone. š«
I was not having a limit on lives but the extra moves stopped accruing a few days ago when I up dated the iOS app. I tried uninstalling & re-installing & lost all my boosters & the extra lives I had in my inbox now too. So I guess this is my signal to quit for good. Itās not fun playing the same level over & over with no way past it. Whether they did it on purpose or itās a glitch Iām hoping this will allow me to break the awful habit that is this game. What will I do with the money I donāt spend on itā¦ š
You are not alone. Many are just as frustrated
They are stuck on 5
They do not start piling up after multiple tries. That's crap!
Thanks again King for not addressing the issue of taking away the feature of accumulating extra moves so you can pass a level. I have now wasted $14.99 plus tax on your 24 hour special because I can't get beyond a certain level due to not being able to get extra moves. You have reached a new low on terrible customer service and beibg greedy. That is the last dime I spend on your game! Players, beware!
Yes. The fun should be what they added to. Instead theyāve taken it away. Iām looking for new games.
This is how much time out of 24 hours of a special that I have left to pass the level I have been stuck on for most of the 24 hours unless I spend even more money on gold bars to get more moves. If they hadn't taken away the feature to accumulate up to 30 moves over several attempts I would have been able to move to the next level.
Well this is clearly a big fat LIE!
We're aware of an issue affecting theĀ latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly ContestĀ progress isnāt updating Episode RaceĀ counter isnāt advancing Game progress resets to level 19,686Ā after closing and reopening the game Sync issuesā¦
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
This is happening a lot. Anyone else?
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and Iāve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
I am not receiving my rewards
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donāt, here's a quick explanation: š Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyāreā¦
Welcome to the Community š If youāre having trouble with your game, whether itās missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center š Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toā¦
