Just today the quit button will not let me reset you just have to play that level or loose

Hi Eileen, thank you for this tip! I will be sure to pass it along to all players who use a mobile device!

Eileen_Casey

Guys! If you put your phone in airplane mode it will let you exit out of a level you have lost (exit out completely, not just hitting the x in the corner), when you reload the game you keep your Space Dash or Helmet and boosters!!!

No change for my game. So frustrating.

Thanks for replying Siofs, everything seems to have gone too quiet. I am thinking now that this could be end. It would be so good if customer care would just give us some feedback/answers.

Siofs

No change for my game. So frustrating.

Nothing for days, has anyone heard anything please?

Absolutely no change in my game. Can't exit game without losing a life & any boosters I have. Getting really frustrated with this. Developers need to sort this out.

As you can see it was me that started this over 4 weeks ago. Thanks for letting me know that it isn't just me!! Frustrating just doesn't cover it & "apparently" King have far more serious issues to resolve. Not sure if it is a good or bad sign that 1 persons quit/reset has been restored??????. Jackie

Siofs

Absolutely no change in my game. Can't exit game without losing a life & any boosters I have. Getting really frustrated with this. Developers need to sort this out.

Hi Eileen,

I haven't been given anything back, it remains the same for me:no chance to reset the quit button before a game & NOT making a move & lose space/morts every time unless you win a level.

How is it for everyone else?

Angie_SoMd

I have just done an update.....mine remains the same .... No quit/reset and one go or lose everything !. Still no response from customer care . After all these weeks, I am now really thinking that this is how it is going to be.....but again only for the select few. Has anyone else been given anything back?
.

Nope, not me. I updated as well and still have the same issue. I miss CC. I'll check it every few days, but at this point I'm not playing anymore.

Eileen_Casey

See above - I was given back the ability to quit and restart a level and keep SD or Helmet. Only if I hadn't made a move.

I have just done an update.....mine remains the same .... No quit/reset and one go or lose everything !. Still no response from customer care . After all these weeks, I am now really thinking that this is how it is going to be.....but again only for the select few. Has anyone else been given anything back?

Eileen_Casey

I had an update yesterday - and when I tried backing out of a level with full SD or Helmet, it allowed me to keep them. This is without making a move. So it's back to letting me restart the level to get the boosters where I want them at the beginning.

BUT, if I play the level and don't win, when I exit that level completely (instead of just hitting the x button), it doesn't give me my boosters back when I restart CC. Before, as long as I closed out the whole tab, it would give me my boosters back.

Yes Jackie, I am totally aware that this has been going on for weeks. I have been reading, responding and hoping that it would have been fixed but I do not believe that this is the week for it to be a priority. There is a big Windows 10 crash that is going on at the moment and I am sure that this is taking priority over whether you can back out of a level without losing a life.
I am going to forward this message to a King Admin but they are very short staffed this week. Hopefully he will be able to respond back to you today.

I do not care about losing a life if you force close the app in the middle of a level. What I do care about is having to start all over again with the spaceship boosters and the helmet boosters which disappear every time you close the app whether you force close the app or whether you beat a level, move on and then close the app.

That's Always been the case, If you quit / exit a level you've started playing, its the same as failing the level and you lose the space dash / helmet.
Once you start a level you must beat that level to keep the boosters going.
If you cannot beat a level, you can save your space dash progress by clicking the refresh button (gameroom / facebook) or exiting and restarting the game (mobile / windows 10 ).
You will still lose a life, but your booster progress will be saved.
With the increasing difficulty of new levels, this is the only way to keep your space dash progress, tho technically it is a bug / cheat and may one day get fixed.

Actually no. Until just recently, if you got halfway through the level and as long as the oops you failed screen did not show up, if you force close the app and then opened the app back up, the spaceship boosters & the helmet boosters would still be there. Now, whenever you leave the app even if you don’t play a level, the boosters vanish every time you open and close the app. I do not like the way the boosters are done now nor do I like that stupid body challenge

Angie_SoMd

Very happy to find these posts. I'm in the same boat and it sucks. The level 236 hack is a great way to get a golden ship or magic hat in the meantime. Only takes a few minutes. Of course if you lose the level you're working on you have to go back to 236 a play several times to get your full booster back, but it's a quick temp fix. Annoying though.

Looking forward to an update and permanent fix with everyone else!

Yes Jackie, I am totally aware that this has been going on for weeks. I have been reading, responding and hoping that it would have been fixed but I do not believe that this is the week for it to be a priority. There is a big Windows 10 crash that is going on at the moment and I am sure that this is taking priority over whether you can back out of a level without losing a life.
I am going to forward this message to a King Admin but they are very short staffed this week. Hopefully he will be able to respond back to you today.

Thanks Elsa.I will keep you posted. Jackie

I have the same problem space dash restarts ..but is is there anyway that it can be solved I re install the game but the same problem occurs can any one help me or any customer care here .or should I stop playing I am on the maximum level plz mail me on

Hi,It seems that there is nothing anyone can do. This has been going on for over 3 weeks now and only to the select few. King customer care simply will not respond. Welcome to the “test “ group........terrible isn’t it?

Yes Jackie, I am totally aware that this has been going on for weeks. I have been reading, responding and hoping that it would have been fixed but I do not believe that this is the week for it to be a priority. There is a big Windows 10 crash that is going on at the moment and I am sure that this is taking priority over whether you can back out of a level without losing a life.

I am going to forward this message to a King Admin but they are very short staffed this week. Hopefully he will be able to respond back to you today.

AmberleeM

Any new developments? I hate to quit playing the game after years of fun but I’ve been on the same level for 2 weeks now and it is impossible without boosters. I too lose a life if I quit so my 5 lives last about 2 minutes without the space dash or the ability to reset. I guess if this is their way of getting us to quit the game they might succeed. I won’t continue playing if this continues because it is impossible to pass these levels!!

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Accepted answers

Crystaltipps

Maurice,

All comments

Vicky_2_2

If they're gonna take away that reset ability from us, they need to make it so that when we use boosters, they're actually usable at the start of the level. I reset when I use a colorbomb or a coconut wheel and they start out in a locked area and are completely unusable. It's a waste of a booster. Seems like every one of these new changes is designed to make us waste boosters and have to spend money. Really disappointing!

Liz_Baptist

I already play far, far less than I did before the change. But overall it's good for me this way

So what you guys see happening is that you open the game and don't like what you see so you try to quit before making a move correct? But now it's not allowing you to do that? And if you close the game you have lost a life and boosters?
So I am going to play out a scenario......................... you open the game to play and there is the space dash. Let's say that you played and cleared the first level so now you have a color bomb that will be added to the next level. Now you open the next level but you don't like the board so you try to exit out. It closes and you see that you lost a life - are the boosters still there or are they now gone because you exited the level? Was it the color bomb that you were rewarded that was gone or all the boosters accumulated that were gone?

I started this whole sorry question and if I reset I lose a life AND spacedash/morts, so basically you have only one go or lose everything. As you know this has now being going on for weeks and still no reply from customer care..........grrr!

Craig_2

Yes Craig it has to be a change made by the studio. So there is nothing that we can do about it.

That's not the answer I hoped to hear, Elsa, but thank you for taking the time to reply.

I am having the same issue regarding quitting the board before making a move but still losing a life. I recently uninstalled Facebook on my mobile phone so thought this may have had something to do with it. However, since others here are reporting the same thing, I'm thinking maybe this is a change from the game developer?
Please help if you can. Thank you.

These losses have been going on for weeks now. Happening to some but not all. No one seems to be able to give any real explanation and King customer care will not reply.

I already play far, far less than I did before the change. But overall it's good for me this way

Doesn’t work for me just want some answers/confirmation.

Craig_2

I am having the same issue regarding quitting the board before making a move but still losing a life. I recently uninstalled Facebook on my mobile phone so thought this may have had something to do with it. However, since others here are reporting the same thing, I'm thinking maybe this is a change from the game developer?
Please help if you can. Thank you.

I can see, Jackie, that you started this thread a couple of weeks ago. To me, it would stand to reason that if this was intentional by King then they would do it for everyone all at once. It doesn't make sense to do a slow roll out of this change. That's why I'm holding out hope that this may be just a glitch (albeit one that King doesn't seem to be in any hurry to solve). Anyway, thank you for starting this thread as it allowed me to see I'm not the only one. I hope there's a good resolution for all of us soon!

I am having the same issue regarding quitting the board before making a move but still losing a life. I recently uninstalled Facebook on my mobile phone so thought this may have had something to do with it. However, since others here are reporting the same thing, I'm thinking maybe this is a change from the game developer?
Please help if you can. Thank you.

Hi again Craig, I hope so too BUT I’m not holding my breath anymore. The most frustrating thing is that it is only the “select few “ and I still can get no response from customer care.

Muzamil_Butt

I have the same problem space dash restarts ..but is is there anyway that it can be solved I re install the game but the same problem occurs can any one help me or any customer care here .or should I stop playing I am on the maximum level plz mail me on

Hey guys, this is in a testing phase at the moment so whoever wrote in this message you are all part of the testing team. Not sure how they are going to determine if the test works or not but not all players have this. I also have this too in my game and lost the lives every time I quit before making a move.

Elsa

As you are aware, this has been going on for weeks now and I would just like to know how you find out your information?. If you possibly can get somebody from customer care to confirm ANYTHING, so that our “select few” can decide which way to go. As for me, if you get this message King, I DO NOT WANT TO BE A TESTER ANYMORE, PLEASE GIVE ME/US OUR QUIT BUTTON BACK. Thanks Jackie

Mim_

I totally agree give it back

Hi Jackie, I get my information direct from a King Admin who gets it from the studio. I am a King Superstar which means I volunteer to come here to help the players with their glitches and also to elevate the glitches.

AmberleeM

I am going to forward this message to a King Admin but they are very short staffed this week. Hopefully he will be able to respond back to you today.

I have the same problem space dash restarts ..but is is there anyway that it can be solved I re install the game but the same problem occurs can any one help me or any customer care here .or should I stop playing I am on the maximum level plz mail me on

Yes Jackie, I am totally aware that this has been going on for weeks. I have been reading, responding and hoping that it would have been fixed but I do not believe that this is the week for it to be a priority. There is a big Windows 10 crash that is going on at the moment and I am sure that this is taking priority over whether you can back out of a level without losing a life.
I am going to forward this message to a King Admin but they are very short staffed this week. Hopefully he will be able to respond back to you today.

Thanks Elsa.I will keep you posted. Jackie

Angie_SoMd

Looking forward to an update and permanent fix with everyone else!

That's Always been the case, If you quit / exit a level you've started playing, its the same as failing the level and you lose the space dash / helmet.
Once you start a level you must beat that level to keep the boosters going.
If you cannot beat a level, you can save your space dash progress by clicking the refresh button (gameroom / facebook) or exiting and restarting the game (mobile / windows 10 ).
You will still lose a life, but your booster progress will be saved.
With the increasing difficulty of new levels, this is the only way to keep your space dash progress, tho technically it is a bug / cheat and may one day get fixed.