Why can't I send or receive lives from friends?

ElsaElsa Posts: 18,691 Superstar

Dear Players, 

I have noticed a lot of messages posted here in the community recently regarding not being able to send or receive lives from friends.  This has prompted me to ask this question so that the studio can check it out.  Please post your issues below and you will be able to view updates once the issue is resolved.  Thank you!

You can find out more about our Superstars here

❤️  Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.

❤️ Newbies, this is for you!  Check out all the King game contests here

❤️ Please check out the stories that I created here.


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Answers

  • ElsaElsa Posts: 18,691 Superstar

    @Tracie, thank you for reposting your issue here.

    You can find out more about our Superstars here

    ❤️  Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.

    ❤️ Newbies, this is for you!  Check out all the King game contests here

    ❤️ Please check out the stories that I created here.


  • Buddy_L._JacksonBuddy_L._Jackson Posts: 37 ✭✭

    I had 506 lives saved in Candy Crush Saga. When I logged in yesterday on my HP Laptop they were gone. Why did they disappear??

    This same thing happened to my wife who also plays the Facebook CC Saga game on her HP Laptop.

    "Your Message" is dead on my laptop as well as my wife's cc saga game ona different HP Laptop. Neither will show lives donated by friends.

    We also sent each other lives and they did not show up.

    Please take a look at our CC Saga game sites and see what possiblycaused this to happen -- and correct the problem

    Buddy --- https://www.facebook.com/buddy.l.jacksonVivian -- https://www.facebook.com/vivian.jackson.5817

    I am at game level 3369.

    Thank youBuddy Jackson

  • SirMatthew™SirMatthew™ Posts: 2
    edited November 2018

    I have had the same issue using both Chrome and Firefox. I have cleared my cache, history, everything, and it still doesn't work. I see the requests in my Facebook game requests but when I click on them.  I'm in the 2780's level-wise. Windows 7, 64 bit.

  • Reva_HuffReva_Huff Posts: 4

    I too have this problem, saved lives just disappeared unable to receive more

  • Buddy_L._JacksonBuddy_L._Jackson Posts: 37 ✭✭

    I posted this on Facebook --Others are having the same problem,

    "I had a large number of lives saved in Candy Crush Saga. When I logged in yesterday they were gone.This same thing happened to Vivian on her computer. "Your Message" is dead on my laptop as well as on Vivian's. Neither will show lives donated by friends.

    I have reported this to CC Saga developers.

    Please post if this has happened to you.Thanks."

  • Buddy_L._JacksonBuddy_L._Jackson Posts: 37 ✭✭

     If you are playing in Facebook the game updates automatically, there's nothing you need to do from your side.

    This problem was caused by King game programmers who should have error checked the changes before the automatic

    update that negatively affected lives.  

    I lost 506 lives saved in Candy Crush Saga and I expect to be compensated for their loss

  • I have the same problem... No lives from my friends. It's more than a week now. Please fix it!!!!

  • Last Tuesday 11-6-18 on my computer at work i had 165 lives in my envelope and 70 lives on my home computer. On Wednesday 11-7-18 my work computer showed 10 lives and home was 20. Can those please be added back in.

  • Hi everyone! Thanks for letting us know, we now have enough information to be able to investigate this problem. 

    We will update you on this thread when we have more information on this problem. 

    Thanks! 

    Thanks for the message. After a week of this it is getting frustrating. I know I too am not able to send lives to my friends. I also wanted to add that I can no longer reach the king care site from the bottom of my game. Was this removed on purpose?
  • Hi everyone! Thanks for letting us know, we now have enough information to be able to investigate this problem. 

    We will update you on this thread when we have more information on this problem. 

    Thanks! 

    I have the same problem. It's really making me crazy... Please fix it!!!!!!!!
  • I am having the same problem for over a week.

  • I have the same problem. I have put money into this game more often than i'd like to admit lol but I would like to be compensated for the lives lost!

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