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I received the gold bar reward for collecting 2000 green candies, but did not get the 50 lollipops for 5000 or the bonus jackpot when I matched 10000 green candies. Can you help please?
- See more at: https://care.king.com/en/candy-crush-saga/why-didn-t-i-get-any-reward-when-i-collected-5000-and-10000-green-candies#sthash.KPUNqy66.dpuf
Hi,
Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.
Rewards as per king.com official as follow
10 bars for each of the 3 levels
10 bars plus 1 lollipop hammer ar 5000
10 bars plus 1 each of the boosters at 10000
So basically a crap load of effort for pathetic level of reward, it takes hours and possibly some money for little reward. Won't bother next time.
Do you have to be on IE to see the envelope icon? I don't see it and I didn't get squat for rewards, despite finishing the whole challenge.
same here. and i didnt get any email
I'm the same, got the requisite number and got the Congratulations window, but never received the rewards. I don't play via Facebook, so I suppose that's me sunk then. I had to sign up to a FB account just to post on here which I found annoying.
Hi,Seems there was a glitch in the game in order to receive the correct bonus. Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.
I have the same problem! should have received 10 lollipop but didn't
Hi Geekspeeker,
Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.
Hi, Mark.
I had/have the same issue. I thought the rewards were off when I hit 10,000, but didn't know I could contact you to get it resolved. I got the 50 gold bars, but not the 50 lollipops. At this point, I'm not even sure what the prizes actually were... :-(
I'm on an iPhone and it doesn't give the envelope referred to on this platform. How do you want me to contact you to resolve it?
thanks!
Hi Jay Hunter and Dilys Ma,Please see the email with further instruction, so we manually can add the correct bonus to your game account. Thanks.V551dln; kindly write back on the message if you have received the wrong amount in compensation. Thanks
Hi Jay Hunter and Dilys Ma,
V551dln; kindly write back on the message if you have received the wrong amount in compensation. Thanks
I received an email from King, what you are supposed to is send them your Facebook ID linked with your game account, so that they are able to credit you with the missing gifts.
In order to find your Facebook ID, please visit the link www.findmyfacebookid.com and then copy the URL from your Facebook profile into the bar on that website. The URL should look like this example: https://www.facebook.com/firstname.surname.
Then select "Lookup numeric ID" and provide them with the number that appears on your screen.
I'm still sitting here with no assistance and no mail icon to "point me in the right direction "
Same here. Please email the instruction to me.
I got a very polite and prompt response that the reward was actually a total of 30 gold bars and only 1 or each of the bonus candies at the 3rd level of the green challenge. That is not the amount shown on the graphic, we all seem to agree that it should be 10 of each bonus candies but king just credited me with one and a bonus set of gold bars for contacting them. What a crock, it took hours to get the final stage and luckily for me I didn't waste any money but still this feels like short change, that challenge was blooming hard and poorly rewarded.
Did anyone get the full reward and if so how?
Same. Have screenshots
The same thing is happening to me. Sent emails that gave me the we will not respond and directed me to here. I seen the answers given above but I have no envelope on the top right hand corner by the log out button. What do I do next?
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Comprei no jogo e não chegou a compra
Hallo kann mir jemand helfen komm bei Level 18 527 nicht weiter? LG Moni
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