Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Not able to make a Purchase
Best Answer
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Ok, sure! Please let me know if you have any questions or need further assistance👍️
Have a great rest of the day and a wonderful weekend ahead🍫🍫
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Answers
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Hi and welcome to the King Community
Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in.
If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!
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Hello @Zeyinu77🤗 A Warm Welcome to our sweet King Community!
I am sorry to hear that you are experiencing issues with the Candy Store!! Which device are you using? Is it an Android (Samsung, LG, etc.,) or Apple device?
Please reply back by typing in the blank box given below🍫🍫
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I am using Samsung A52S5G
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No
But i have 392 Goldbars
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It's ok! Don't worry!! I am just making sure about the issue by asking various questions, and figure out the solution!
Few other Android device players are also experiencing same issue from past few weeks. It was reported and being investigated. HERE is the link if you would like to check that out.
Since you did not make a purchase with real money, I would suggest you to contact the King Player Support team through this link --> https://soporto.king.com/contact
Click on that link and fill out the form & submit it. You will be receiving an automated email which is an acknowledgement. A real agent should be contacting you within 72 hours and help you out.
Please let me know if you need help with filling the form🍫🍫
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Yes
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Before i contact them and they told me to wait the new version update...
Better i wait thx my friend for your help !!!
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Ok, sure! Please let me know if you have any questions or need further assistance👍️
Have a great rest of the day and a wonderful weekend ahead🍫🍫
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Hello how are you my friend ?
I want to uninstall this game because around 1 month i can't find solution
Without shop or purchasing so hard...
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