Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Hi as you see i can't use my goldbar or shop when i open it only loading
Ok, sure! Please let me know if you have any questions or need further assistance👍️
Have a great rest of the day and a wonderful weekend ahead🍫🍫
I have question can i change my goldbars to dollar ?
Ok thanks a lot
Thank you🤗
I will give your game ID number to our Candy Community In-charge and ask what else you can do to resolve the issue.
You have been patient for this long! Please wait for another week🙏
Ok dear i got it
14381905443
Hi @Zeyinu77🙋♀️
Your game ID is a number that can be found in your game. Please click on THIS Link and you will find the steps on how to find your ID number👍️
Before a week i update it but still the same...
Edited by CM: Please do not share your personal information. Check out our House Rules!
Hello dear @Zeyinu77🤗 Welcome back to our Community!
I understand how frustrating it must be😕
Did you hear anything from the Player Support team? When you contact them last? Was it then, they told you to wait for the new update?
Can you give me your game ID number? THIS Link will help you to find it
Hello how are you my friend ?
I want to uninstall this game because around 1 month i can't find solution
Without shop or purchasing so hard...
Before i contact them and they told me to wait the new version update...
Better i wait thx my friend for your help !!!
Yes
It's ok! Don't worry!! I am just making sure about the issue by asking various questions, and figure out the solution!
Few other Android device players are also experiencing same issue from past few weeks. It was reported and being investigated. HERE is the link if you would like to check that out.
Since you did not make a purchase with real money, I would suggest you to contact the King Player Support team through this link --> https://soporto.king.com/contact
Click on that link and fill out the form & submit it. You will be receiving an automated email which is an acknowledgement. A real agent should be contacting you within 72 hours and help you out.
Please let me know if you need help with filling the form🍫🍫
No
But i have 392 Goldbars
Thank you for replying back @Zeyinu77 and also mentioning that you are trying to buy something with your Gold Bars🤗
Can you please tell me if you ever make a purchase with real money through Google Play Store?
I am using Samsung A52S5G
Hello @Zeyinu77🤗 A Warm Welcome to our sweet King Community!
I am sorry to hear that you are experiencing issues with the Candy Store!! Which device are you using? Is it an Android (Samsung, LG, etc.,) or Apple device?
Please reply back by typing in the blank box given below🍫🍫
Hi and welcome to the King Community
Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in.
If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!
New here? Sign in or create an account to join the fun.
Is there a moderator on the forum anymore? This glitch just started today, the new levels that were just added are not syncing across my devices. All are up to date. It's also been saying occasionally about no connection, but closing out the game and restarting seems to take care of that. The real issue is the syncing…
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…
