Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
🎂 Candy Crush Soda is celebrating it's 10th Anniversary! Join the fun and win prizes, check it out HERE! 🥳🎉
🌟 Introducing new community titles and rewards – your Road to Legend starts HERE! 🌟
Not able to make a Purchase
Best Answer
Answers
-
Hi and welcome to the King Community
Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in.
If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!
-
Hello @Zeyinu77🤗 A Warm Welcome to our sweet King Community!
I am sorry to hear that you are experiencing issues with the Candy Store!! Which device are you using? Is it an Android (Samsung, LG, etc.,) or Apple device?
Please reply back by typing in the blank box given below🍫🍫
-
It's ok! Don't worry!! I am just making sure about the issue by asking various questions, and figure out the solution!
Few other Android device players are also experiencing same issue from past few weeks. It was reported and being investigated. HERE is the link if you would like to check that out.
Since you did not make a purchase with real money, I would suggest you to contact the King Player Support team through this link --> https://soporto.king.com/contact
Click on that link and fill out the form & submit it. You will be receiving an automated email which is an acknowledgement. A real agent should be contacting you within 72 hours and help you out.
Please let me know if you need help with filling the form🍫🍫
