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My apologies for keeping you waiting on an update!
We're still on the case, working hard to ensure the glitch doesn't catch anyone else off guard. Good news is, we've managed to fix the problem for quite a few players, but it looks like some of you are still experiencing a bit of a hiccup.
Here's a handy tip to try in the meantime:
There is a workaround and that is to replay and pass the level that your avatar keeps going back to. If you see there are no stars, you need to pass the level again. If there are start, you still need to play the level.
Now if this attempt does not help, please get back to us with the following information:
Your Game ID
The level you are currently stuck on
The level you are supposed to be on
We will then pass your details to Support so they can manually restore your game.
Thanks for bearing with us and for all your sweet patience! 🍬💖
I can't sync my pc with my phone. I tried to night to put the same data on my phone that I have on my pc in the "community" and got a message that "that password and name is already in use" - I don't know where to go from here they used to sort of match within a single game or so but now they don't sync at all
I have done this on numerous occasions since Dec 22ish. Very bad customer service
I have played on my iPad and I am now processing through the levels. My iPhone is still playing on level 6211. I can’t sync the two at all. Hoping that this will be fixed soon
Hello dear @chartman78 🤗 Welcome back!
I have sent your question to our Community In-charge! Hopefully, we will receive an update from the game Studio soon🤞
When will this bug be fixed? It's really annoying and been like this since before Xmas..
Clearly a pathetic failure with no intention of correcting the issue
Unfortunately it is happening on both iPhone and iPad so what are you saying, not to play at all.
‘my icon is stuck on level 6203. I am up to 6230 on my iPad and 6211 on my iphone.
daily treat machine on both doesn’t hold each day and randomly returns to zero
when I win a game it reverts back to 6203 every time
i don’t get extra turns at the end of a game, so I won’t purchase gold bars to keep playing.
both devices are linked to Facebook at the moment I have logged out of both and logged into apple but the problem is the same
I have logged out and deleted the games reinstalled and updated all aps but nothing changed
Hello @deborahzasillo🤗 A Warm Welcome to our King Community
and @TheGuvnor🤗 Welcome back!
The Candy Team is investigating this issue and are working on a fix since past few weeks! But, for some reason, it is taking longer than expected!! I have asked our Candy Community In-charge for an update! Please bear with me till we get any news!!
In the meantime, please continue to play the game on the device where the progress is ahead, and do not play on the other device. Playing old levels and, collecting boosters from Daily Spin, etc., are ok. But, do not play new levels on the device that is not synced.
Thank you for your patience & understanding🙏
I'm afraid nobody can help you. The synchronisation problem has been going on since December and King cannot fix it. I can't even log into my King account on my Mac or iphone. It is miserable.
How long is it going to take please to fix my game issues.
Does candy crush tech support even look at these comments.
it seams that I am not alone in the many issues that I have been having for weeks now.
The daily treat machine will randomly go back to the start with my game loosing all days building up to larger prizes.
My personal avatar is stuck on level 6203 and has been since the start of this mess.
Games 6204, 05 and 06 don’t even register that I have played them, but I have.
I am actually up to 6226 now, but have to make sure when I first go into CC that I manually move the game up to 6226 as it is always at 6203.
That happened to me exacly for a week it half worked I finally got in touch with APPLE if I use apple they told me I owed them money which I didn’t but to them they said I did the transaction went thru at the time but now there saying I owe so I payed it and my game went back to normal except my boosters but my gold was still there if this helps.
For a week my game half froze it took a week to find out why. If u purchase thru apple u no how people have a lot issues that there charging double etc….. I contacted them they told me I owed them money. Which I didn’t understand the transaction went thru so as soon as I payed them what they said I owed them my game came right back even after I deleted the game everything was there but my boosters but my gold was saved so if anyone is having same issue check ur purchases and see if there’s a charge u don’t no about and see if that’s the problem.
I literally just started having these exact same issues a few days ago - after YEARS of having not a single problem with anything regarding levels and/or progress. I was on level 1,045 two days ago - then, for whatever reason, it slid me back to level 630. Now, regardless of how many times I scroll and scroll back to my prior level - no matter how many times i keep replaying & winning said level - it will not allow me to progress past. It’s infuriating.
nobody has been able to help me and its really too bad... several emails back and forth and no resolution at all!
this has been going on for almost 2 months now for me. I loose levels earned, can't play same levels on many devices, won't chalk up any wins, can no longer get any wins i have. So disappointing! I have had many emails back and forth with King only for me to send all information they are asking for and then get an email that they are closing the ticket, WHAT?
Hello @chartman78🤗 Hearty Welcome back to our sweet King Community!
This issue is being investigated by both game teams. You can find the discussions WRT to Candy Crush Saga --> HERE.
But, until the glitch is fixed, players are advised to play the game only on the device where their game is advanced. Once the issue is resolved, you can restart playing the game on your other device too.
Please let me know if you have any questions!
Thank you for your patience and understanding🙏
Hi and Welcome to the King Community
Thank you for the feedback. Please check this page for more info
New here? Sign in or create an account to join the fun.
As in the screenshot, I've completed levels 10057 to 10133, but my game is showing levels 10012 to 1005y as incomplete.
Please email Player Support so they can restore the levels manually on your account.
It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic.
You can also email them from Here
I have had the same thing for 3 weeks now nothing is working including King support
I’m at level 5703 and I think I’m going to have to delete the game . Not a happy camper!
It seems that this is a problem with many players. Candy crush needs to sort it asap as it has been going on for weeks now. I find it very hard to believe that all tech staff are on holidays for such a huge company.
Well, any news? You said it would be sorted in the new year
Comprei no jogo e não chegou a compra
Hallo kann mir jemand helfen komm bei Level 18 527 nicht weiter? LG Moni
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Ganhava vidas extras agora já não ganho mais ,sempre era uma ajuda para avançar na competição.
I am restricted and playing candy crush lite version due to rules and regulations I do not know why ?
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
