Hello. I have that problem. Playing on android phone. Level 1300. Not linked to facebook- dont want my friends to know that i play this. Receive a life from friends about once every 2-5 days .(that are listed by the game when i push the ask friends for free lives) never had a life request sent to me. And can not open messages unless there is a life from someone?!
Please follow the steps on here: https://community.king.com/en/candy-crush-saga/discussion/250549/superstar-information-post-creating-a-kingdom-account-browser-with-images/p1?new=1
Once you have this account, you will need to get your user
ID # and you can follow the steps on this link.
Once you have the number, please complete the contact
form from this link: https://soporto.king.com/contact
They can manually go into your new account and get you
back to where you were. It might take a couple of days before you get a
response so please be patient. You should get an email with a ticket
number on it. Please make sure to use this topic and subtopic when
completing the form.