How to report a bug?

Srini_Vasan · June 2016

I have found a small bug in the game. Where do i post its details? i have already sent an email.. but dint get much of a response

MarkHawk · June 2016

Hi Srini,

Thank you for taking the time to highlight an issue in Candy Crush Saga.

Kindly post here what the issue is about and if necessary include a screenshot. I will then forward your submission to our Game Team.

Kind regards,

- Mark, Team King Care

Teresa_Long · August 2017

Level 2693 endless looping after completing. When will this be fixed?

kmt00 · December 2018

I have completed level 4035 and it shows that I haven’t finished it. What is the problem?

?

wlb · December 2018

This same thing has happened to me twice on this level 4035.
User wlb

slb · January 2019

I have just had same thing happen with 4035. Is this bug going to be fixed?

fiore · January 2019

I have finished the level, but not pass

abatea · January 2019

Hi! I would like to report a bug in the level #559. The 4 fruits never appear.

_Elsa_ · January 2019

Hi @abatea,

Our Community Manager @Cezdiamond just notified me that level 559 has been fixed. Here are her exact words:

“Hey Everyone! This should be fixed now, once you collect the first two cherries you will then see the rest :-) “

I’d like you to please try troubleshooting now. First please clear out the history on your game. Then please follow any of the links below to do some troubleshooting. Even though it’s been updated on their end, you still have to troubleshoot with the browsers and/or devices to clear out the old so that you can bring in the new. Also Please make sure that you have the latest version of the game.

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Microsoft Lumia 950

https://www.windowslatest.com/2017/08/07/fix-lumia-950-random-reboots/

Kindle Fire

https://www.amazon.com/gp/help/customer/display.html?nodeId=201734230

Windows 10

https://community.king.com/en/blog/discussion/247421/having-problems-connecting-to-facebook-on-a-windows-10-game-app#latest

Windows Mobile Device

https://community.king.com/en/blog/discussion/247353/is-your-game-crashing-on-a-windows-mobile-device

alebaek · January 2019

Level 4134 task completed but level not finished .... bugfix issue

_Elsa_ · January 2019

Hi @alebaek, you might get a faster answer if you start a brand new message because it might get lost here. Would you mind posting a new support message and giving a bit more details like what did you need to clear it and also did you get a message saying that the level wasn't completed?

How to report a bug?

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