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Syncing Issues
Answers
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sounds annoying. try these steps to fix it:
- make sure you're logged into the same account on both devices (like facebook or king account).
- check your internet connection on both devices. a stable connection is needed to sync progress.
- on your smartphone, log out of your account, then log back in. this can refresh the sync.
- do the same on your chromebook: log out and back in.
if this doesn't work, try clearing the cache on both devices and restarting them. if the issue continues, you might need to reach out to candy crush support for more help.
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Hello @msjcyj🤗 A Warm Welcome to the King Community!
I am sorry to hear about the sync issues in your game!
If the glitch is not fixed and you still need help, please post back and let me know before contacting the King Support team. There is one more thing left that we need to check😉
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Hello again @msjcyj🤗 Thanks a lot for the screenshots!
You are experiencing a sticky issue that has been affecting few players!
I will have to escalate this issue to our Community In-charge, so that they can check what's going on from their side.
Can you please provide these details for me⬇️
- Version of Candy Crush Saga App you have right now on your phone & Chrome Book;
- Are you logged in with Facebook OR King account;
- Your game ID number. You can find it through —> This Link (click on the Green letters)
Thank you and talk to you soon🍫🍫
