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My progress from my smartphone will not sync correctly on my Chromebook. I am many levels behind and I do not want to keep playing the same boards over and over. How can I fix this?
Do I need to reach out to support?
Has this issue been escalated yet?
Great!
Thank you @msjcyj
Thank you all so much for your help. 💜
Hello again @msjcyj🤗 Thanks a lot for the screenshots!
You are experiencing a sticky issue that has been affecting few players!
I will have to escalate this issue to our Community In-charge, so that they can check what's going on from their side.
Can you please provide these details for me⬇️
Thank you and talk to you soon🍫🍫
This is my Chromebook
This is from my phone.
Thank you for replying back @msjcyj 🤗
Can you please post a screenshot of your game map from both devices?
To post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫
Thank you! I just completed what was told and it's still a no go. On my phone I am on the correct level 6377 and on the Chromebook book it's 5196.
Hello @msjcyj🤗 A Warm Welcome to the King Community!
I am sorry to hear about the sync issues in your game!
If the glitch is not fixed and you still need help, please post back and let me know before contacting the King Support team. There is one more thing left that we need to check😉
Thank you so much! I will be sure to try this. 💜
sounds annoying. try these steps to fix it:
if this doesn't work, try clearing the cache on both devices and restarting them. if the issue continues, you might need to reach out to candy crush support for more help.
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Hola por que no hacen más divertida la aplicación y nos pagan por juego en efectivo
hi How I can pass level 290 It is so hard Please supporting me
Please recover my progress level after reset my phone
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
