Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
Syncing Issues
Answers
-
sounds annoying. try these steps to fix it:
- make sure you're logged into the same account on both devices (like facebook or king account).
- check your internet connection on both devices. a stable connection is needed to sync progress.
- on your smartphone, log out of your account, then log back in. this can refresh the sync.
- do the same on your chromebook: log out and back in.
if this doesn't work, try clearing the cache on both devices and restarting them. if the issue continues, you might need to reach out to candy crush support for more help.
2 -
Thank you so much! I will be sure to try this. 💜
0 -
Hello @msjcyj🤗 A Warm Welcome to the King Community!
I am sorry to hear about the sync issues in your game!
If the glitch is not fixed and you still need help, please post back and let me know before contacting the King Support team. There is one more thing left that we need to check😉
0 -
Thank you! I just completed what was told and it's still a no go. On my phone I am on the correct level 6377 and on the Chromebook book it's 5196.
1 -
This is from my phone.
1 -
This is my Chromebook
1 -
Hello again @msjcyj🤗 Thanks a lot for the screenshots!
You are experiencing a sticky issue that has been affecting few players!
I will have to escalate this issue to our Community In-charge, so that they can check what's going on from their side.
Can you please provide these details for me⬇️
- Version of Candy Crush Saga App you have right now on your phone & Chrome Book;
- Are you logged in with Facebook OR King account;
- Your game ID number. You can find it through —> This Link (click on the Green letters)
Thank you and talk to you soon🍫🍫
0 -
- On my Chromebook the version is 1.279.2.1 and on my phone it is version 1.278.1.1.
- I am logged in through my Facebook.
- My Game ID is 1070493475.
Thank you all so much for your help. 💜
1
