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My progress from my smartphone will not sync correctly on my Chromebook. I am many levels behind and I do not want to keep playing the same boards over and over. How can I fix this?
Do I need to reach out to support?
Has this issue been escalated yet?
Great!
Thank you @msjcyj
Thank you all so much for your help. 💜
Hello again @msjcyj🤗 Thanks a lot for the screenshots!
You are experiencing a sticky issue that has been affecting few players!
I will have to escalate this issue to our Community In-charge, so that they can check what's going on from their side.
Can you please provide these details for me⬇️
Thank you and talk to you soon🍫🍫
This is my Chromebook
This is from my phone.
Thank you for replying back @msjcyj 🤗
Can you please post a screenshot of your game map from both devices?
To post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫
Thank you! I just completed what was told and it's still a no go. On my phone I am on the correct level 6377 and on the Chromebook book it's 5196.
Hello @msjcyj🤗 A Warm Welcome to the King Community!
I am sorry to hear about the sync issues in your game!
If the glitch is not fixed and you still need help, please post back and let me know before contacting the King Support team. There is one more thing left that we need to check😉
Thank you so much! I will be sure to try this. 💜
sounds annoying. try these steps to fix it:
if this doesn't work, try clearing the cache on both devices and restarting them. if the issue continues, you might need to reach out to candy crush support for more help.
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