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I get the spinning wheel to connect to store. I've rebooted, forced stop, signed out. Can't spend any money! Help
Hey everyone!
If you're still having trouble connecting to the store on your Amazon device, try restarting your device a few times. This simple troubleshooting step should resolve the issue.
Thanks for your patience, and happy crushing!
Hi Sophie2129 and marlon_mccormick1,
Thank you for letting us know about the issues you're experiencing with connecting to the store on your Kindle devices. It appears there might be a specific problem with Kindle devices that we’ve reported to the studio, and it's currently being investigated.
We appreciate your patience while we work on resolving this. If you have any other questions or need further assistance, feel free to reach out.
Thanks for your understanding!
none of your suggestions work. As a matter of fact uninstall and reinstall only resulted in me losing all of my power ups. So if it is a known problem I suggest just waiting. I am currently at level 2283 and I had lost my place that would have been the end of this game for me. Btw I too am using a kindle pad so it seems that there is a common thread here
Hello @NanaCs123🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
Are you playing Candy Crush Saga? If so, which device are you using? If you are on a mobile device OR the App version on Windows 10/11, can you check which version of the App do you have right now?
Also, what do you mean by "you cannot invite anyone" and "ask for help"?
To reply back, you can simply type below🍫🍫
Keeps saying can't connect. I haven't received rewards in months. I can't invite anyone or ask for help. I'm stuck!
I contacted support and they know its an issue and they are looking into it. While its annoying, at least I am saving money and time for almost a week.
Same here. Its ridiculous, you win gold bars can't use them and get a streak going and they take it away. Getting so fed up with this game
Hello Deb @Deb8227🤗
Thank you for replying back with the device you are using!
Some other players are also experiencing this issue with Kindle Fire device. It was reported to the Game Team and they are investigating it. Please keep an eye one this (Green lettered) thread for updates on the issue. —> Amazon devices not connecting to Store
We do not have the ETA on the fix yet! But, please do not reinstall your game unless suggested by a Kingster (They are Community Managers and you will see their comments with Blue background), as you will lose all your saved boosters and those will not be reimbursed!
If you have any further questions, please let me know🍫🍫
I am using Kindle Fire HD 10.
I have all updates. Do not want to uninstall and reinstall because I will lose all of my boosters. I know I can log back in and will retain gold bars, but I don't want to have to purchase that many new boosters at this time. I am using Kindle Fire HD 10.
Hello @Deb8227🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game! Can you please tell me which device you are using?
To reply back, you can type below🍫🍫
sounds frustrating. it might be a glitch with the game. try these steps:
if none of this works, it could be an issue on their end, so you might have to wait for a fix. you can also reach out to their support team for help.
At the end of my candy crush level, I keep getting a message that it is trying to connect to store (so that I can use gold bars to play on), but it locks up. I have internet and can contact store on other games. I have rebooted several times.
Ready to ditch game also. They need to fix this problem yesterday.
Same here,I guess the longerI can't access it makes me realize I don't need this game!
Second time in 3 weeks! Uninstalled Facebook, force stopped Candy Crush, cleared cache, and still can't get through. I'm disgusted and ready to ditch the game all together!
I'm experiencing the same problem on my Redmi Note 11 Pro+ device. Store cant load and i cant get extra moves. I've tried clearing cache, updating the game, signing out and signing back in but none of that has helped. I need help please.
I tried all the steps you indicated above. It worked for a couple of plays then when back to the spinning again and unable to connect to to App store.
Hello @pamhumphreys07 🤗 A Warm Welcome to the King Community!
Thank you mentioning that you are using a Kindle Fire tablet. You are not alone in the issue with Kindle Fire devices. We have some more players that are experiencing same issue. It has been reported on Monday and being investigated by the Candy Studio team.
We do not have an ETA on the fix yet! But, please keep an eye on our main thread (click on the Green letters) for updates —> Amazon device not connecting to Store
Amazon device not connecting to Store
Thank you for your patience and understanding 🍫🍫
Hi and Welcome to the King Community
Thank you for the feedback this issues is being investigated here
Have tried all suggestions, reinstalling apps, cleaning cache, etc. Is this problem on the app itself?
Hello @dhayes🤗 Good Morning!
Thank you for replying back and confirming about your device!
You are not alone in the issue with Kindle Fire devices. We have some more players that are experiencing same issue. It has been reported on Monday and being investigated by the Candy Studio team.
New here? Sign in or create an account to join the fun.
Candy crush saga recently. Updated App. Since then when I play I can't continue game with gold bars.. Says can not connect to app store. I tried clearing cache and restarted..I then uninstalled game and lost 88 lives but not the goldbars. How can I fix this?
Hello @genebren🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue with the App store in your game! Which device are you using to play the game? And which version of the App you have right now?
Please never reinstall the game unless suggested by the King game team! Otherwise, just like you did, losing your saved lives and stored boosters is the side-affect of it😕
Please reply by typing below🍫🍫
II can't connect to store either. I get the spinning wheel as well. Has anyone answered to what the problem is?
I was unable to connect to the App store to use extra lives on my Amazon Fire. I had passed all but the last level on Candy Royale and would have passed the last but could not due to not being able to connect. My device was connected to the internet and nothing I could do would rectify this. I lost 72 Gold bars, a long winning streak, and was not feeling one bit happy. But we have all had frustrations with this game happen and you just have to move on and hope it gets better. So far I have not gotten to the App store for 2 days with any restarts so I am going to try to update.
For several days I have no been able to contact the store to add color bombs, striped candy, add more lives to a game or get any more games. Have been told it's being worked on. Anyone else have the same issue? I am on level 14,262. Thanks
Hello @rpopiolek🤗 Welcome back to the King Community!
You have posted the same question couple of days ago too, but you did not respond to my question then!!
Can you please tell me which device you are using to play the game?
To reply back, please type below🍫🍫
Didn't see your post. I can't contact the store on my iPhone or kindle fire.
Thank you for replying back @rpopiolek🤗
Your other question was —> Here! But, it's ok! Let's continue to discuss in this thread now👍️
** With regards to the Connection issue on Kindle Fire —> the issue was reported at the beginning of this week and it is being investigated by the game team. For updates regarding this issue, please keep an eye on our main thread —> Amazon Device not connecting to Store;
** With regards to the connection issue on your iPhone —> Can you please check which version of the App do you have right now?
Thank you. Can you give me an idea when it might be fixed?
Unfortunately, no!
Our Community In-charge did not receive any update yet!! Hopefully, they will hear something tomorrow🤞
I am using Amazon tablet generation10.. App ver. 9.2720.1.34684.0-2001930710.any help you give me I appreciate...
I’m on a tablet. Candy Crush Saga. Level 1462. I can’t send lives to people who have requested them. I can’t request lives.
its version 1.278.1.1
Quero meus produtos da loja, paguei e não recebi
Thank you for replying back @NanaCs123🤗
Is it an Android Tablet OR Kindle Fire tablet?
it’s a fire
Thanks a lot for confirming your device @genebren🤗
I am relieved to say that you are not alone with this issue and there are about 60 more players that are experiencing same issue. Please check and keep an eye on our main thread —> Connection Issues on Amazon Kindle Fire device , for updates.
Once the glitch is fixed, the issues you all are experiencing will be fixed too!
Thank you for your patience & understanding🙏
Thank you @NanaCs123🙏
In that case, you are also experiencing the same issue as some other players that are using Kindle Fire device, which was reported and being investigated by the Game Studio team.
Please keep an eye on this thread for latest update and for the ETA on the fix (click on the Green letters) —> Connection Issue on Amazon Kindle Fire device.
Hope the issue will be fixed soon and you all will enjoy the game again🤞
TRUTH
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
Pins collection i finish it I didn't received my reward.
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