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I’m asked to login to Facebook again nearly every time I start the app on my iPad

2

Answers

  • Regina_Markey
    Regina_Markey Posts: 3

    Level 1

    this happens when I play Farm Heroes Saga as well as Candy Crush Saga. It is annoying. If I don’t log into Facebook, it seems my game progress is still saved. Is this a King issue or Facebook issue? A solution would be nice.

  • markherdeg
    markherdeg Posts: 6

    Level 2

    This finally stopped happening for me a couple weeks ago, possibly after a Facebook app update?

  • Regina_Markey
    Regina_Markey Posts: 3

    Level 1

    I will try updating Facebook. Thanks for the idea.

  • ianwynw
    ianwynw Posts: 2

    Level 1

    Hello, same for me. Candy Crush logs me out of Facebook every day on mobile and IPad, once I sign in, my profile picture is not mine, getting really annoying now.

  • QueenB
    QueenB Posts: 15,439

    Hi there,

    This is a new requirement coming from Facebook and there are few steps you can try to get rid of that message you keep getting:

    1. Remove an app or game that you've added to Facebook

    1. Tap in the top right of your Facebook page.
    2. Scroll down and tap Settings & Privacy, then tap Settings.
    3. Scroll down to the Permissions section and tap Apps and websites.
    4. Tap the app or game that you want to remove.
    5. Below the name of the app or game, tap Remove.

    2. Logout of Facebook from all browser on device, Safari, chrome, firefox etc
    3. Log out of the Facebook app if installed
    4. Restart the game and connect with FB, this time you should be promoted to enter your Facebook credentials.
    5. If the issue persists as a workaround connect using your Kingdom email instead. (If you don't have a Kingdom account, follow the the steps HERE.

    Hope this helps!

  • JulieMac1970
    JulieMac1970 Posts: 4

    Level 1

    I am having this issue but on iPhone. iPad is fine. Resolution?

  • ElLee
    ElLee Posts: 6

    Level 2

    Also happening to me every time I return to play. Profile Pic is constantly changing too! Becoming really annoying!

  • cmtcc
    cmtcc Posts: 6

    Level 2

    I was starting to believe it was just me dealing with having to login to Facebook & not seeing my profile pic EVERY TIME I play Candy Crush on my iPhone & iPad. Been about a month & it’s VERY ANNOYING & needs to be corrected!

  • ladybee88
    ladybee88 Posts: 1

    Level 1

    This issue seems not to be resolved yet. It’s getting tiring to have to logon every single time

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