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why does my music, stop playing when I start playing candy crush? And yes it is a different app Spotify to be precise
Hi everyone 😃
We are happy to announce that this issue should be fixed and you should now be able to listen, for example Spotify while playing your game.
Please make sure you have the latest game app version installed.
Thank you all for your patience and have a Sweet day 🍬✨
Hi peachloover,
We understand how important it is to enjoy your game while listening to something. You will be happy to know that our team is aware of the problem and is working on finding a solution.
In the meantime, please make sure your device and the game are both updated to the latest versions. We'll keep you posted on any updates or fixes as soon as they become available 😉
Thank you for your patience, and we hope to have this resolved for you soon.
SoundHound as well!
it’s broken again. and it took me like two minutes of closing out relentless pop ups for challenges and store deals just to get to the home page. I feel like every week there are more and more pop ups. It was becoming unplayable and now that I can’t listen to an audiobook while playing the game is totally useless. Such a bummer because it used to be so fun.
Obviously they don’t care. Either they’ve given up or there’s no one smart enough to figure it out. I think there’s only one way to get their attention. Anyone up for a BOYCOTT until it’s fixed?
@QueenB I left this same complaint in early June and it's driving me bonkers. It's ALL the apps - NPR, Apple Music, Spotify, etc. EVERY time I play a game (has to be starting a level) it turns off the audio. This is true whether I launch candy crush first or do it after the audio app. PLEASE PRIORITIZE THIS. I did a search and this seems to be coming up more and more as a complaint. Thank you!!
I am also having the same issue. Is there any update on the fix ?
The “workaround” works for a short time, but has to be repeated over and over — every time you watch an ad or even try a level again. But doesn’t it give you a clue about what has to be done? Reset the default setting to 0% instead of 1%. How can this be taking so long? It really makes the “support staff” look like fools.
Hello @wingingit89🤗 A Warm Welcome to the King Community!
Except for Community Managers, all others that help out here are players like you. Comment just above to your comment is posted by our Community In-charge. They would have more accurate information with regards to fix on the glitches because, they are the King employees!
So, the "Support" guys (Player Support team) will also have the same answer as our Community In-charge as they too are King employees.
Yes, it works for a little while. But as soon as you watch an ad, you have to go through the whole rigamarole again. I guess King doesn’t care if players watch ads or not. Are any of you “support” guys even paying attention to this? Feel free to chime in.
Sorry to hear that it's still not working for you. I understand how frustrating this can be. Our team is actively working on resolving the issue, and your feedback is very valuable.
Please hang in there while we continue to investigate and appreciate your feedback!
Still not working!!! I’m going to find another game — not a King game — and I bet a lot of other people are too. Did you get rid of the people who know what they're doing? If so, get them back!
We're sorry for the time it's has taken us to resolve this issue and we appreciate your patience while we continue to look into this.
There is a potential workaround that you can try that will allow you to use other apps in the background.
If you're planning on listening to Spotify while playing and the music stops as soon as open the game app, try this:
Go to Settings from the game board and select Audio:
Now, try moving the music volume slider up and then back down to zero (effectively muting it), and then go back to Spotify and select Play and then back to the game and see if the issue persists.
Hope this makes sense 😁 I just tried it and it worked for me but, you do have to repeat this process when you close the game app and open it again.
Let me know if this has worked for any of you 😉
Seriously! When will this be fixed? What are you doing to figure it out? It’s worked fine for years. What did you change? Whatever it was, put it back the way it was.
When I have my music in the background and the candy crush game starts, my music cuts out. What is the reason for this and how can I fix it?
Kind Regards
Hi and Welcome to the King Community
Thank you for joining us! We love chatting and helping out, but we do all our conversations in English so everyone can understand and join in.
Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you
Thanks for understanding and have a wonderful day
Als ik mijn muziek op de achtergrond heb en het candy crush spel start, valt mijn muziek weg. Wat is hier de reden van en hoe kan ik dit oplossen?
I'm sorry for the time it's has taken us to resolve this issue and we appreciate your patience while we continue to look into this.
Hello @jay524888🤗 Welcome back to the King Community!
I don't think the issue was resolved yet!!
Otherwise, we would have received an update in the main thread where we are compiling all the complaints about this issue —> Can't play Music while playing Candy Crush Saga!
Thanks a lot for your patience & understanding 🙏
I updated it yesterday and the problem still exists.
Hello @wtinasky🤗 A Warm Welcome to the King Community!
We have received multiple complaints about this issue! It was reported to the Game Studio and they are working on a fix. Hopefully, we will receive an update soon.
Please keep an eye on our main thread for an update by our Community In-charge, where we are compiling all the complaints —> Cannot play Music while playing Candy Crush
Thank you for your patience & understanding 🙏
New here? Sign in or create an account to join the fun.
The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
I need to speak to someone about 2cdays of not receiving 1.99 what I purchased 20 minutes free playb
Hello, I played so hard and purchased lot of coins to get 300 coins in musical season task, I finished 8 and still have the 9 one and I can't see it, yesterday I checked I see that I have 36 hours to be done. What can I do now it is not fair at all
I completed 2 sets of levels, gold chocolate box, and finished all of my tapes earning over 100 gold bars. When I opened my game this morning, they were ALL GONE. I now have ZERO!!! I spend a lot of time earning those and would really appreciate if they were added back to my account. So upsetting!
Porque ya no dan vidas extras ni anuncios..?? Llevo en un nivel una semana.. INSOPORTABLE..
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
