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Candy crush saga Candy Royale does not work, it's not paying out the Gold bars you have earned
Hi everyone!
Apologies for the inconvenience, but we're currently experiencing an issue in Candy Royale, and a few players have mentioned not receiving their rewards.
Fear not, our studio team is on the case and is working diligently to fix the issue as swiftly as they can!
Oh!! Did you receive an automated email that tells you to try some troubleshooting steps like restart your device, etc., etc.,
If so, that is norm as it is the initial email we all receive after sending a compliant! Please don't pay attention to that, but send a reply through that email itself. You should see a note that says "to reply, type above this line". So, make sure to write a reply above that line (if you are using Gmail, as soon as you click on "reply", it will automatically take you above to that line👍️).
While writing your reply, please make sure to attach any screenshots you have to prove that you did win the Jackpot and the Gold Bar rewards were not added to the game.
After this, you might have to wait about 72 hours (depending on how busy they are)! If you did not hear from an agent by then, please send another reply from that automated email itself and remind them that you are still waiting to be helped!
I don't think it will take that longer as I have already reported this issue to our Community In-charge as I have seen almost 10 players complaining about this issue!!
If I have any update, I will get back to you tomorrow.
Thank you so much for your patience & understanding🙏
Hello @GodSKill🤗 A Warm Welcome to the King Community!
Hearty Congratulations for winning that big amount of Gold Bars in Candy Royale Race👏👏👏
But, I am sorry to hear that you did not receive your Gold Bars into your game! There must be some glitch going on with this feature as you are the 4th complaint I have seen today🤔
You will have to send a complaint to the King Player Support and request for your missing your reward. Looks like you are using a mobile device to play the game. Please use below steps to send your complaint⬇️
If you have further questions, please type below🍫🍫
Du scheinst nicht zu verstehen, dass wir nicht für King arbeiten! Wir sind nur Candy Crush Spieler, genau wie du. Deshalb raten wir dir, King Support zu kontaktieren, denn nur King kann dies für dich in Ordnung bringen. Es ist am besten, wenn du das durch Einstellungen in deiner App tust. Geh auf das kleine rosa Zahnrad oben, dann klicke auf das Fragezeichen und dann klicke durch die Fragen bis du ganz unten "Contact Us" siehst. Dort kannst du King Player Support per Email erreichen. Ich habe mehrere Beschwerden gelesen genau wie deine von anderen, die ihren Gewinn von Candy Royale nicht erhalten haben. Es scheint ein Fehler unterlaufen zu sein.
@PummyRaj There have been a few complaints of players who didn't get their jackpot payout in Candy Royale these past few days. Has the event glitched and is there anything these people can do other than contact Player Support (which might send them back here….)?
Es ist echt richtig traurig dass man so viele Schritte machen muß um eine Belohnung zu erhalten die einen zusteht. Ist echt richtig schlecht von euch. Ich sehe nicht an dass ich überall tippen muss obwohl ihr alles habt wie auf der Hand. Leute in diesem Anleitung was ihr mir geschickt habt ist keine Lösung für mich. Da noch mal der Screenshot von Gewinn und Screenshot von tatsächlichen Goldbarren. Einfach klären und nicht irgendwelche Anleitungen schicken
Wollt ihr mich verarschen?????habe schon längst alles geschickt was gebraucht wird....... Bei den Einstellungen was ihr mir vorschreibt gibt es diese Thema nicht was ich brauche. Einfach den Jackpot auszahlen was mir zusteht oder macht mal das Spiel Weg wenn da Leute verarscht sein sollte. Irgendwann ist die Grenze aber ech. Dass Man so lange kämpfen muss um dass das ihm zusteht ist echt ärgerlich.….
Hello @jligan1227🤗 A Warm Welcome to the King Community!
But, I am sorry to hear that you did not receive your Gold Bars into your game! Looks like there is a glitch with this feature🤔
You will have to send a complaint to the King Player Support and request for your missing your reward.
(1) If you are playing on Facebook browser (Chrome, Edge, etc.,), please use this link to send your complaint —> https://soporto.king.com/contact
(2) If you are using a mobile device or the App version on Windows 10/11, please use below steps to send your complaint⬇️
If you have any questions or need further assistance, please type below🍫🍫
why didn’t I receive the 250 gold bars I won in the last race???
Hi Welcome to the King Community
Make sure that your internet connection good.
Please mail here
Hello @celticsibh🤗 A Warm Welcome to the King Community!
Hearty Congratulations for winning the big Jackpot amount of Gold Bars👏👏👏
I am sorry to hear that you did not receive your well deserved reward into your game! You will have to send a complaint to King Player Support team and request for your missing reward.
Can you please tell me which device you are using? So that, I can provide you proper steps to send your complaint?
To reply back, simply type below🍫🍫
I got a pop up that I won 250 gold bars by sharing the pot with 1 other player but my gold bars have not been added to my account.
Today I logged into my account and then i received a pop up telling me i got 700 gold from an event (i dont really remember the title, but was the one that could give a total of 1400 gold), the thing is I didn't receive anything at all, how can I can solve this?
Hello @Trish_Biggins🤗 A Warm Welcome to the King Community!
You really won the Jackpot in your Candy Royale race!! Congratulations🤩👏👏
But, I am sorry to hear that you did not receive all your well deserving Gold Bars!! For any missing rewards, you will have to contact King Player Support team and send a complaint.
Are you playing the game on Facebook Browser or on a mobile device?
Please reply by typing below🍫🍫
Hi and Welcome to the King Community
Thank you for reporting Ill pass this feedback to the game team. and Which events are you play , In the meantime If you miss a reward from any other feature, please report this to our Player Support Team here and tell your Game ID there.
I have just come 2nd place in a challenge with 1 other player the reward was 500 gold bars to share so 250 gold bars, however only 70 was put on my ac ount?
Hello @piff 🤗 A Warm Welcome to the King Community!
Do you remember if the event you played was “Candy Royale” - where you will be playing between 5 levels to 21 levels and share a jackpot of 500 to 1200 Gold Bars with the players who won the race (out of 99 other players)?
Do you have any screenshots to show that you were supposed to receive 80 Gold Bars?
To post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box 🍫🍫
In dem Text von Kiara tippe auf das Wort "HERE"!
candy crush
Which events are you play ?
Click on the HERE button in @kiara_wael post @Przemo7147
I had passed a lot of levels or something it said was supposed to receive 80 gold bars only received 14,why?
Was soll ich Folgen?? Da ist doch Nichts.
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Candy crush saga Candy Royale does not work, has never worked
Hi and welcome to the King Community
Thank you for reporting in the meantime Please Check app update - Log out game - Restart Device - Open game and Log in.
Thank you, I have tried all the usual "remedies". I stopped playing a high level because it was old & dysfunctional. 😌This problem is with how the program was written.🙄 👉️ Now I see some people have figured out how to get endless lives & create "mules" to utilize this. 😑 First found in the middle east & many are catching on. 😒
Hello @SindyRoach🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue with the Candy Royale in your game! I am sorry to say that I did not understand the issue! Can you please explain a bit more?
Thank you🍫🍫
Hallo habe den Jackpot geknackt aber mir wurde nicht angerechnet. Bitte um kurze Antwort.
I'm sorry to hear about this ,Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.
I'm sorry to hear about this ,Unfortunately we're not able to handle missing rewards through the community but please follow these steps
HERE
on how to get intouch with our Player Support Team that handles these issues.
Will I be able to solve this without paying.
I don'tI don't know what genius decided you were going to limit the number of levels we are able to play nowadays. Last week I had to wait 4 days for new levels, finally got them on Wednesday, and I'm all out two days later. How do you expect to keep players with this nonsense? I found another game to play that is very…
My player id is 1851240840 plz start video add support
In my account section I have it turned on to receive emails and offers from King but I never receive any emails or offers.
I just purchased a gift card and redeemed it and I cannot find my rewards.
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
