🚫 Treasure Hunt -Grey Screen Issue (Edited by CM:Fix coming on version 1.285)!

PummyRaj · June 25

https://community.king.com/en/candy-crush-saga/discussion/comment/3098321#Comment_3098321

Hello @dfriday1975🤗 A Warm Welcome to the King Community!

I am sorry to hear that you have deleted the App due to the issue with Treasure Hunt feature!

That is right! If we reinstall the game App, we will lose our saved boosters and stored lives! But, not the level progress!! There must have been a glitch or connection error when you reinstalled the App!!

It has been 3 days! Did you get your game progress back now?

vivi1967 · June 26

https://community.king.com/en/candy-crush-saga/discussion/456066/the-game-freezes

Pareil pour moi mais tjrs aucune réponse !!!!

vivi1967 · June 26

Tjrs pas de réponse cela en devient désolant !!! Et cela ne fonctionne tjrs pas !!!

smabell83 · June 26

🍫🍫 the version I have is 1.280.0.1

This is the latest version. It does not allow me to update.

I have an iPhone 15 pro max

smabell83 · June 26

https://community.king.com/en/candy-crush-saga/discussion/comment/3095037#Comment_3095037

hi the version I have is 1.280.0.1

This is the latest version

I have an iPhone 15 promax

JTL · June 26

Treasure hunt game freezing so can't get boosters

Alienscar · June 27

https://community.king.com/en/candy-crush-saga/discussion/456066/the-game-freezes

Hi @dopje sorry, but I don't think you will get any help with your issue here. Issues with the Treasure Hunt freezing players' games has been going on since Sept 2023, but the issue has been fobbed off as just a glitch. The advice is just to restart your game. Whilst that might work it doesn't address the underlying issue that is causing the issue in the first place.

Here are just a few examples from just this month @QueenB

https://community.king.com/en/candy-crush-saga/discussion/456463/any-updates-on-when-they-will-fix-the-treasure-hunt-glitch

https://community.king.com/en/candy-crush-saga/discussion/456904/when-i-try-and-use-treasure-hunt-it-just-hangs-and-i-can-t-go-to-anything-else-any-ideas

https://community.king.com/en/candy-crush-saga/discussion/456672/freezes-whenever-i-click-on-treasure-hunt-please-advice

https://community.king.com/en/candy-crush-saga/discussion/456687/my-treasure-hunt-is-not-opening-how-can-i-open

https://community.king.com/en/candy-crush-saga/discussion/456536/treasure-hunt-isn-t-working-anymore

https://community.king.com/en/candy-crush-saga/discussion/456042/treasure-hunt-screen-dark

https://community.king.com/en/candy-crush-saga/discussion/455817/how-to-watch-ads

ngsbrown · July 3

When I click on the treasure hunt, the screen turns grey and freezes. What can I do to fix it?

QueenB · July 3

https://community.king.com/en/candy-crush-saga/discussion/458241/treasure-hunt

Hi ngsbrown,

Sorry to hear that you're experiencing issues with the Treasure Hunt feature. Here are a few steps you can try to resolve this problem:

Restart Your Device: Sometimes, a simple restart can fix temporary glitches.
Update the Game: Make sure your game is updated to the latest version. Check the App Store or Google Play Store for updates.
Clear Cache (Android): If you're using an Android device, clearing the cache can help.
- Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
Free Up Space: Ensure your device has enough free storage space, as low storage can cause apps to freeze.

Hope this helps 🙂