Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
I can’t connect my game to App Store
Hi everyone,
We want to inform you that we are currently experiencing issues with the in-game store. Our team is aware of the problem and is actively investigating to resolve it as soon as possible.
We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will keep you updated with any progress and let you know once the issue has been fixed.
Thank you for your support!
At end of game it comes up contacting app store so I cannot continue. also I cannot buy from the shop
Hello @Jycallthyrun🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
But, you are not alone! There are many other players that are experiencing the same issue since past week! We have been compiling all the complaints in our main thread —> Error in Contacting Store — Under Investigation (please click on the Green letters to check others' complaints).
The Candy Studio is investigating this issue! But, we do not have any update yet! But, please do not reinstall your game as it will not resolve the issue!
If you have any questions in the meantime, please type below!
Thank you for your patience & understanding🙏
Hi and welcome to the Community!
Thanks for your feedback!
You can read here about this problem!
Icacan'connconnecst
Ja też nie, jest to bardzo uciążliwe.
Me too. Android. Restarted, reinstalled. Actually PUT ME BACK 1 LEVEL. Now I can't even get ads for boosts or lives
no puedo comprar nada ni con lingotes de oro
I have done everything they mentioned as well still no difference
Is there any update on this issue
Yes. I’ve had the same problem for the last 4-5 days. Can’t even save progress or log in as it says I have no internet/wifi. It’s ridiculous and needs sorting asap.
I have also lost 30 gold bars because of the app freezing and not connecting to the App Store.
this issue has been going on for days now. How much longer?
Hi - I have money on my playstore account but it won't let me purchase from the shop. It says error on your part. Due to connection issues we couldn't verify your purchase. We'll try to verify the status of it and let you know when the connection is restored. This issue has been ongoing for 7 hours today. Thank you.
I’ve tried everything g you have suggested to no avail. 😢
I purchased more bars and used more candies and lives. I hope I get compensated for all the inconvenience and all candies I have used!
I have used alot of my candies and lives becuase I cannot access my bars.
I’ve rebooted, but it still won’t connect. Wheel just spins.
Hi and Welcome to the King Community
Thank you for the feedback , Please check this page for more Info
I try to buy things before the match but I can't, even though I have enough gold to buy them.
New here? Sign in or create an account to join the fun.
Hi @Bugs45 and welcome to the Community! 🙂
There are some problems with the app store lately!
You can read about this 👉️HERE👈️
How can I use gold in the game from the store? My store does not open with winnings.
Hi!
There is an error about the store and it is under investigation!
You can read HERE!
Hi.
This issue appears to be going on for over a week now with no resolve. There is lots of discussion about it but no feedback.
Error message stating “contacting app store” but just get the wheel of death and nothing loads.
@QueenB has also brought it to our attention on 02/07/24. Please could someone/administrators provide us with an update.
There are no bonus ads/spins at the beginning of a game. No options to watch ads/gain bonuses at the end of a game. Also unable to purchase any boosters (hammer/ufo).
And if I try to log in it says I have no internet or WiFi. Which I do. And have tried on a different Wi-Fi connection and on data only.
Have tried all the options suggested but none of them work.
I am on level 11929 and obviously don’t want to log off/delete anything and lose my progress.
Would love this to be get sorted as is currently spoiling my playing pleasure.
Thanks - Neil
Probleme d accès à la boutique qui se répète
same problem!!It‘s annoying and it’s already 6days now.
Hi @pat3408 and welcome to the Community!
There is a problem about the store and it is under investigation!
Oh, and I can’t give lives to any friends 🙁
It’s taking to long to fix that problem!!Annoying and frustrating!!
Failure to contact to apps store, please help to solve as attached
Hi @Garrywong and welcome to the Community!
This is a problem that is under investigation!
You can read more 👉HERE👈
Same here, all day. Tried clearing app cache (Android), restarting phone, logging in/out, etc... nothing works.
Hello @Garrywong 🤗 Hearty Welcome to the King Community!
I am sorry to hear that you are also experiencing issue with the store in your game!
None of the troubleshooting steps worked because the issue is not on your side! We have received many complaints and we are compiling those in our main thread —> Error in Contacting Store — Under Investigation (please click on the Green letters to check others' complaints).
10/07/24 Still not working
10/07/24 Still not working.
11/07/24 Still not working
Still not working!!Any updates someone?
12/07/24 Still not working
Still not working
Cannot make in app purchases. Works one day then goes for weeks with “cannot connect”. I’ve tried all the suggested fixes but nothing works! King is losing money. Please fix!
Hello, I am trying to get Candy Crush Saga to work on Windows 11. So I was hoping someone could merge my account 2112260453 to my new King account, which is numbered 16129197945 Thank you.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
i was well on my way to completing the pins but the app restarted and now them pins tab is no longer available
Comprei no jogo e não chegou a compra
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
